IT Support / Technical Support Engineer - Level I
At a glance
Mid-level IT Support & Helpdesk role at Prime System Solutions. Remote, Nicaragua · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve user hardware, software, Windows, and common application problems, escalating complex cases when needed
- Troubleshoot Microsoft 365 services, administer user accounts in Active Directory, and handle Azure access or setup issues
- Investigate Exchange Online mail flow, Outlook, mailbox, printer, and printing problems
- Diagnose network connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues, then document steps and resolutions
What you bring
- You have one to three years in IT support, service desk, desktop support, or a comparable role
- You bring hands-on Microsoft 365 experience, working knowledge of Active Directory, and familiarity with Azure and Exchange Online
- You can troubleshoot printers, end-user devices, and basic network issues, while communicating clearly and working independently
Who this fits
This remote role is based in Nicaragua and suits someone with practical Microsoft technology and end-user troubleshooting experience. You'll work independently on routine issues and pass complex cases to the relevant technical team.
From the employer
Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.
Job Summary
We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.
Key Responsibilities
- Provide technical support for end users and troubleshoot hardware/software issues.
- Troubleshoot and administer Microsoft 365 applications and services.
- Perform basic administration and troubleshooting of Active Directory.
- Assist with Azure user, access, and configuration-related issues.
- Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
- Diagnose and resolve printer and printing-related issues.
- Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
- Troubleshoot Windows operating system and common application issues.
- Escalate complex technical issues to the appropriate technical team when required.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Requirements
Experience: 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.
Required Skills:
- Hands-on experience with Microsoft 365
- Working knowledge of Active Directory
- Basic knowledge of Microsoft Azure
- Experience with Exchange Online
- Strong troubleshooting skills for printers and end-user devices
- Basic understanding of networking and network troubleshooting
- Good communication and customer-service skills
- Ability to diagnose issues systematically and work independently
Benefits
Please mention the currency of your current and expected salary in either United States Dollar (USD) ($) or Nicaraguan Córdoba (NIO) (C$)
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