IT Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Red Cup IT, Inc. Remote, United States · full-time · no salary stated · we estimate $75,000–$120,257.
Red Cup IT, Inc. has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve employee or customer issues across hardware, software, networks, and systems through first- and second-line support
- Set up and maintain computers, printers, and mobile devices, including user accounts, permissions, and access
- Keep Windows, macOS, or Linux systems and workplace applications installed, updated, and working
- Investigate LAN, Wi-Fi, and VPN problems, and monitor network equipment and performance
- Record support cases and fixes, update technical documentation, and assist with security patches and incident response
What you bring
- You can diagnose technical problems and have practical knowledge of Windows, macOS, and Linux
- You understand TCP/IP, DNS, DHCP, and VPN fundamentals
- You have used help desk or ticketing systems and can communicate clearly with users
Who this fits
This mid-level role suits someone comfortable supporting users directly while handling device, system, network, and security tasks. The position is remote and based in Los Angeles.
From the employer
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure.
Technical Support
- Provide first-line and second-line technical support to employees or customers.
- Diagnose and resolve hardware, software, network, and system issues.
- Respond to help desk tickets, emails, and phone support requests.
System & Device Management
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Set up user accounts, permissions, and access controls.
- Manage operating systems such as Microsoft Windows, macOS, or Linux.
Network Support
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
- Maintain routers, switches, and firewalls.
- Monitor network performance and uptime.
Software & Application Support
- Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
- Troubleshoot application errors and compatibility issues.
Documentation & Ticketing
- Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Maintain documentation for troubleshooting procedures and system configurations.
Security & Compliance
- Implement security policies, patch updates, and antivirus solutions.
- Support identity and access management.
- Assist with incident response and security monitoring.
Required Skills
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
Preferred Qualifications
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Microsoft Certified certifications
Cisco Systems CCNA
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