IT Systems Engineer (India Office)
At a glance
Mid-level Systems Administration role at Red Cup IT, Inc. Remote, India · full-time.
Pay not stated Systems Administration salary
remoteroles summary, based on the employer's posting.
What you'll do
- Lead server, Microsoft 365 and Azure migrations, along with major network redesigns for clients
- Take the toughest support escalations, resolving serious server, network and security incidents
- Keep client systems healthy with RMM and PSA tools, and apply security controls and shared technical standards
- Maintain client setup records, network diagrams and step-by-step operating guides
- Help account managers review technology needs, equipment lifecycles and upgrades tied to client goals
What you bring
- At least five years in systems administration or engineering; managed service provider experience is preferred
- Expertise across Microsoft 365 services such as Exchange Online and Intune, plus Azure infrastructure
- Strong VMware ESXi or Hyper-V skills, including clustering and SAN management
- Working knowledge of core networking and business firewalls, plus enterprise backup and recovery tools
Who this fits
This mid-level engineering role suits someone comfortable owning complex client issues while switching between different client environments. It is based in Jaipur, India, and listed as remote. You’ll work as a technical individual contributor and explain infrastructure risks and recommendations to nontechnical executives.
From the employer
As a Systems Engineer at Red Cup IT, you aren't just a "fixer"—you are a strategic consultant for our clients. You will serve as the final escalation point for complex technical issues and the primary architect for infrastructure projects. This role requires a blend of deep technical expertise in virtualization, cloud architecture, and networking, combined with the ability to manage multiple client environments simultaneously.
Key Responsibilities
- Project Leadership: Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls.
- Tier 3 Escalation: Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches.
- Infrastructure Management: Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime.
- Standardization & Security: Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base.
- Documentation: Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform.
- Strategic Consulting: Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals.
Technical Qualifications
- Experience: 5+ years in a Systems Admin or Engineer role (MSP experience highly preferred).
- Cloud: Expert-level knowledge of Microsoft 365 (Exchange Online, SharePoint, Intune) and Azure (VMs, VNETs, Azure AD/Entra ID).
- Virtualization: Deep proficiency with VMware ESXi or Microsoft Hyper-V (clustering, SAN management).
- Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience configuring business-class firewalls (e.g., Fortinet, SonicWall, or Cisco Meraki).
- Backup/DR: Experience with enterprise backup solutions like Veeam, Datto, or Acronis.
- Tools: Familiarity with RMM/PSA tools (e.g., ConnectWise, NinjaOne, HaloPSA).
Soft Skills & "MSP Fit"
- The "Chameleon" Factor: Ability to switch gears between different client cultures and technical stacks rapidly.
- Ownership: A "the buck stops here" mentality regarding technical problems.
- Communication: Ability to explain a $20k SAN replacement to a non-technical CEO in terms of "business risk" rather than "gigabytes."
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