Designated Support Engineer - RHEL
At a glance
Mid-level IT Support & Helpdesk role at Red Hat. Remote, Japan · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve customer issues through web and phone support, using technical diagnostics to find workable solutions
- Meet customers regularly to align support priorities, coordinating with other teams involved in their accounts
- Work with engineering teams to shape fixes and improve customer satisfaction
- Add troubleshooting guidance to the global knowledge system and teach other engineers through solution presentations
What you bring
- At least five years of relevant experience supporting technical issues
- Hands-on Linux administration covering installation, configuration and ongoing maintenance
- Strong debugging ability and clear communication with customers on technical and nontechnical matters
- Professional communication skills in both Japanese and English, with basic familiarity with Linux containers
Who this fits
This mid-level support role suits someone who can investigate Linux problems and communicate clearly with customers and engineering teams. It is based remotely in Tokyo and calls for Japanese and English communication.
From the employer
What you will do
- Provide high level technical support to your customers through web-based support and phone support
- Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
- Work with other Red Hat teams engaged with your customers
- Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
- Exceed customer expectations with outstanding communication and customer service
- Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
- Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat
What you will bring
- Ability to communicate clearly and effectively with your customer across technical and non technical communications
- Excellent troubleshooting and debugging skills
- A passion for technical investigation and issue resolution
- Linux system administration experience, including system installation, configuration, and maintenance
- Basic knowledge of Linux containers
- At least 5 years of relevant experience
- Executive presence and communication skill in both Japanese and English
Nice to have
- Experience with container orchestration (kubernetes)
- Experience with cloud services such as AWS, Azure, GCP
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/ change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.