Customer Success Engineer
At a glance
Mid-level Customer Success role at Resend. Remote, United States · full-time · $120,000–$140,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Handle incoming customer questions, then debug issues and ship targeted fixes for bugs or regressions
- Turn repeat support questions into lasting solutions through documentation, product changes, or agent improvements
- Improve the AI support agent by adjusting prompts, adding tools, and testing its results
- Write practical guides and examples, build customer relationships, and surface product friction
- Bring customer needs to the wider team and help resolve them
What you bring
- Three to five years in technical support or customer success
- Experience scaling support with automation and AI to resolve more cases without matching headcount growth
- Background improving email deliverability
- You enjoy solving developer problems and can stay effective under customer pressure
Who this fits
This suits someone who combines developer-facing support with hands-on debugging, documentation, and AI support improvements. The role is remote for people in UTC-3 to UTC-8 time zones, with some travel for team offsites, conferences, and meetups.
From the employer
Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here.
In this role, you will…
Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
You will be a great fit if you...
Love helping solve problems for developers
Can handle and perform under customer pressure
Have 3-5 years of technical support or success experience
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Have experience improving email deliverability
What it means to join the team:
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Comp: $120,000 - $140,000 USD, commensurate with location and experience
Learn more about how we work:
About Resend
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
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Each morning you get everything that fits, strongest first.
Customer SuccessRemote$120k+
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