Global IT Operations Manager, Sensia

Sensia is looking for a highly organized operations professional to provide effective leadership, strategy and coordination of the IT services provided for Sensia by its service providers. This position is a key role in the company's efforts to drive efficiencies for its employees, enhance the end-user experience and drive the “start-up” / small agile company culture.

The successful candidate will be responsible for the oversight of all day-to-day IT operations for Sensia and work closely with the service providers to deploy continuous improvements as Sensia evolves and grows.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if necessary.

Duties

Functional

• Coordinate IT operations with the service providers to ensure delivery of timely and effective IT services that operate at a high level of stability and efficiency.

• Work with the IT service provider to optimize and improve local company networks and servers.

• Manage installations and upgrades of IT systems at Sensia facilities in close coordination with Global Real Estate Project Manager.

• Be the single point of contact for IT escalations.

• Ensure issues are resolved in a timely manner by the service provider.

• Provide support and guidance to Sensia employees globally.

• Oversee end user device inventory, replacement and delivery to users.

• Oversee the management, procurement and licensing of computer software applications driving common standards and best practises.

• Develop and coordinate manufacturing OT practises in coordination with parent company experience.

• Ensure backup of information and data to ensure recovery in event of system breakdown.

• Establish periodic operations reviews and reports.

• Reasonably challenge established standards to ensure that the correct technology is being applied for the best interests of Sensia.

• Be able to evaluate new technologies to advance deliverables.

• Excellent analytical skills & attention to detail.

• Develop and execute regular IT operations review with service.

Leadership

• Execute technical and interpersonal skills.

• Develop and evolve Sensia specific IT policies and practices in coordination with Sensia Cyber Security Office.

• Effectively resolve conflict service provider to meet business goals.

• Independently identify, manage and mitigate risks, resulting in proactive contingency planning as required.

• Persevere through obstacles to achieve results and remove obstacles to facilitate Sensia success.

• Demonstrate confidence, maturity and flexibility in response to work challenges.

• Self-directed leader with ability to work with cross functional/global teams.

• Provide early and clear escalation of critical issues.

• Clear effective communication across all levels of the organization.

• Ability to integrate business needs with corporate policies and industry best practice.

Minimum Qualifications

• Proven operation management experience.

• Problem-solving aptitude.

• Bachelor's Degree in Computer Science, IT, or other relevant field.

• Willingness to travel globally as required.

Desired Qualifications:

• IT Leadership experience.

• Experience managing out-sourced IT / other operations.

• Experience with system installation, configuration and analysis.

• Power Platform knowledge and experience in technologies like Power BI, Power Apps and Power Automate is desirable.

• Microsoft Azure and Office 365 certifications or proven experience.

• Knowledge of data protection operations and legislation (e.g. GDPR).