[MSO] Senior ServiceNow Administrator

Software Mind Open · verified Oct 24, 2026

Remote Warsaw Full-time Senior Systems Administration

At a glance

Senior Systems Administration role at Software Mind. Remote, Poland · full-time.

Pay not stated Systems Administration salary

RoleSystems Administration

SenioritySenior

LocationWarsaw

WorkplaceRemote

EmploymentFull-time

PostedSep 28, 2026 · 3w ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Keep the ServiceNow platform running by handling incidents, requests, permissions, configuration changes and Service Portal upkeep within SLAs
Set the access model and maintain it through role and group design, ACLs, identity synchronization and regular access checks
Monitor and repair integrations, then give developers a clear change specification when configuration alone will not resolve a fault
Protect CMDB quality, manage upgrades and patches, and assess operational changes to preserve the out-of-the-box implementation
Document legacy configuration and turn platform issues into decisions for client stakeholders

What you bring

Hold valid ServiceNow CSA and Certified Data Foundations credentials
Bring at least five years of hands-on ServiceNow work, including two years owning a production instance technically
Have configured RBAC and LDAP or AD synchronization, and worked with imports, CMDB classes, CI relationships and data quality
Can debug and modify existing ServiceNow scripts and flows using JavaScript and GlideRecord, and diagnose REST or SOAP integrations
Speak fluent English and can defend technical decisions with client stakeholders

Who this fits

This suits a senior administrator comfortable taking independent technical ownership in a small team, with direct client contact. The engagement is fully remote and long term, with scope to move into ITOM, CMDB and CSDM work. International project travel is part of the offer.

From the employer

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Project – the aim you’ll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.

Roll – how you’ll contribute

Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs
Take technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews
Own integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one
Maintain CMDB data quality and the CI class model in daily operation
Act as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity
Reverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals
Run platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow
Work independently with client stakeholders, turning operational issues into decisions they can take
Own day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs
Take technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews

Expectations – the experience you need

Valid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations
Minimum 5 years of hands-on ServiceNow experience, including at least 2 years with technical ownership of a production instance
Proven ability to work inside a heavily customized instance: reading, debugging and modifying Business Rules, Script Includes, Client Scripts and flows written by someone else, with JavaScript and GlideRecord at a level that allows writing and debugging, not only reading
Hands-on RBAC configuration: role and group model, ACLs, user criteria, delegated administration and access reviews
LDAP and AD synchronization and data imports: import sets, transform maps, scheduled imports, coalescing rules and troubleshooting failed loads, together with CMDB class model, CI relationships and data quality
Functional knowledge of integrations: how REST and SOAP interfaces, IntegrationHub and the MID Server fit together, and the ability to diagnose a failing interface and hand a precise specification to a developer
Service Portal: configuration and maintenance of portal pages, widgets and catalogue presentation for end users
Fluent English, and the ability to hold a technical position in front of client stakeholders

Additional skills – the edge you have

ServiceNow ITOM: Discovery, Service Mapping,
Event Management CSDM framework experience
ServiceNow Certified Implementation Specialist in ITSM, ITOM or Discovery
Experience in a multi-tenant or managed service provider environment, where several end customers share one instance
Dutch language, or previous experience working with a Dutch client

What we offer: