Support Engineer - Industrial Water Treatment
At a glance
Mid-level IT Support & Helpdesk role at Solenis. Remote, United States · full-time · $70,250–$103,026 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Run routine tests at customer sites, record the results, and help prepare service reports
- Investigate customer concerns involving treatment chemicals or equipment, then flag issues and opportunities to the site manager
- Track chemical stock, arrange deliveries, transfer materials to tanks, and adjust feed rates using test results
- Gather trial and process data, then check for dosage improvements or mechanical effects
- Set up and maintain feed and monitoring equipment, troubleshoot faults, and work with customers to sustain program performance
What you bring
- A science or other technical bachelor's degree, or relevant experience instead
- Skill in resolving difficult technical problems and building strong customer relationships
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- A valid driver's license, a clean driving record, and ability to pass the required screening and physical
Who this fits
This mid-level role suits someone who can combine field testing, equipment work, inventory tasks, and customer support. The position is remote in the United States, but the work centers on customer sites in New York and New Jersey.
From the employer
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
We are looking for a Support Engineer for our Pulp and Water division in New York/New Jersey!
What You'll Do:
- The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation
- Interfaces with the customer to understand any issues with chemicals or equipment.
- Manages product inventory at the customer including deliveries to process units and offloading to customer tanks.
- Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Delivers chemical and compiles trial data at the customer site
- Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues
- Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
- Specs out, sets up, maintains and troubleshoots monitoring and feed equipment
- Works with the site team and customers to ensure optimal program performance.
- In this position the employee will be trained to conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship.
What You'll Bring:
- Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
- Solving complex and non-routine technical problems
- Strong relationship management skills
- Industry and customer literate, or ability to pick up industry and Solenis technologies quickly
- Drive for results; proactively addresses complex issues
- Fluency in Microsoft Office (Word, Excel and PowerPoint)
- Must be able to pass a criminal background check, drug screen and physical
- Must have a Valid Driver's License and Clean Motor Vehicle Record
Perks!
- Continuous professional development with many opportunities for growth!
- Recharge with 3 weeks of vacation, additional floating holidays & sick time
- Competitive Base Salary, Incentive Plan and Annual Merit Increases
- 401(k) w/ match
- Company Vehicle, Laptop, Phone
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com
The expected compensation range for this position is between $70,250.00 and $103,026.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.
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