IT Support Engineer (ITSE) / Florida
At a glance
Mid-level IT Support & Helpdesk role at SpotterRFProvo. Remote, United States · full-time · no salary stated · we estimate $48,000–$73,200.
SpotterRFProvo has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Train channel partners and system operators, and serve as the first contact for technical problems
- Handle order work requests, service desk cases and return authorizations, while recording issues for business development managers
- Help business development managers review or create system layouts and support live surveys and survey reports
- Prepare commissioning documents and provide quotes and bill-of-material support to the business development team
- Give feedback that helps the team shape complete solutions for customers and channel partners
What you bring
- You can work with Google Suite tools and navigate graphical computer platforms
- You understand TCP/IP and how devices connect over IP
- You communicate clearly in writing and speech, and speak both Spanish and English fluently
Who this fits
This mid-level support role suits someone who can combine customer communication with hands-on technical support for sales teams and partners. The work supports the southeastern United States and Latin America, with travel that can reach nine days a month for training, site surveys or commissioning.
From the employer
About the Sales and Customer Support Specialist position
We are looking for a qualified Sales and Customer support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries as well as resolve technical requests fielded by customers / other team members.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices as well as a deep technical bent in IP Based technologies. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
This position support SE United States and Latin America - Spanish Fluency is required
Responsibilities
The Sales and Support Engineering position is responsible for support and the administration of the technical training of channel partners, users / operators of the system.
- They represent the company as the first voice / face of support on all technical issues (including partner support)
- They assist in the issuance of work orders for pending orders, creation of service desk requests, processing of Return Merchandise Authorization (RMA), facilitate communication amongst the Business Development Manager (BDM) in regard to issues and document their findings
- Assist the BDMs in supporting customers and partners with designs and layouts. This includes providing recommendations on existing designs as well as the creation of new.
- They provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports.
- They provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation.
- Travel may be required up to 9 days per month depending upon current project needs to fulfil training events, site surveys and/or commissioning.
- They provide quoting and bill of material (BOM) support to the BDM Team.
- They provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners as directed.
- Other responsibilities as defined by their immediate supervisor.
Responsibilities
- Ability to use the Google Suite of technologies
- Understanding of TCP/IP stack and how to IP devices
- Excellent communication Skills (both written and verbal)
- Computer skills a must (Typing / navigating GUI Based platforms)
- Must be Fluent in Spanish and English
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