Technical Support Engineer / IASM
Sutherland Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Sutherland. Remote, India · full-time.
Pay not stated Technical Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve customer issues through calls, email and ticketing systems, then record the problems and fixes
- Investigate application, database and infrastructure faults, using SQL queries and scripts to examine data
- Use SQL Profiler and database indexes to trace performance problems and script-related issues
- Diagnose Windows and driver faults, review Event Viewer logs, and manage services and Active Directory accounts
- Reset passwords and unlock accounts while explaining resolutions to customers
What you bring
- At least three years in technical or application support
- Strong SQL skills, including query writing and using SQL Profiler to investigate performance
- Practical Windows troubleshooting experience and working knowledge of databases, scripts, indexes and Active Directory
- Clear spoken and written communication, including confidence handling customer calls
Who this fits
This mid-level support role suits you if you can troubleshoot across SQL, Windows and server environments while working directly with customers. You must be willing to work night shifts on a rotating schedule between 8:30 AM and 8:30 PM.
From the employer
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Summary:
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities:
• Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Required Skills & Qualifications:
• 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
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