Associate Forward-Deployed Product Manager
At a glance
Manager-level Product Management role at Tailor. Remote, United States · full-time · $100,000–$130,000 base.
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What you'll do
- Keep clients informed, answer questions, handle escalations and make requests that keep implementation work moving
- Coordinate developers, track project progress and blockers, and keep project records and release notes up to date
- Review client data for gaps and risks, then help the Senior PM and engineering assess solution and functional needs
- Check releases before clients see them, coordinate client testing and approval, and confirm go-live readiness
- Prepare training materials, teach client teams to use the platform independently, and turn their feedback into product insights
What you bring
- Two to five years in product management at a startup or large tech company, or experience in management consulting
- Experience working directly with customers and communicating with both technical and non-technical stakeholders
- Strong written and spoken communication, structured thinking, and comfort navigating ambiguity
- Confidence using data analysis tools and AI-driven workflows
Who this fits
This is an execution-focused product role for someone who wants to grow into a Senior PM position, with advancement tied to performance. You own implementation delivery, while the Account Manager and Senior PM handle the commercial relationship and solution design. The role is remote in the USA.
From the employer
About Tailor
Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.
About the Role
We're looking for an Associate Forward-Deployed Product Manager to own the day-to-day execution of live client implementations. You'll be the first line of communication with our clients and the person keeping the project moving — coordinating directly with the internal development team, tracking progress and blockers, running testing and training, and making sure what was committed is what gets delivered. You'll work collaboratively with the Account Manager and Senior PM (Forward-Deployed Product Manager), who own the commercial relationship and solution design; you own the execution.
This is a development role designed to grow into the Senior PM role. Progression is based on performance and can be accelerated accordingly.
What You'll Do
Own Day-to-Day Client Communications — Manage day-to-day client communications, including question handling, escalation management, and requests to the client, keeping clients informed and unblocked.
Drive Project Execution & Tracking — Run the execution rhythm of the project: coordinate with the internal development team, maintain project management tools (e.g., GitHub Projects, Jira), and keep status, documentation, and release notes current for internal and client teams.
Client Data & Gap Analysis — Analyze client data to surface gaps, discrepancies, and risks, and support the Senior PM and engineering in solution architecture and functional gap analysis.
Testing, Coordination & Go-Live Prep — Validate every release before it reaches the client, coordinate client testing and sign-off, and own go-live readiness. Testing is how we protect client trust — it is a core part of this role.
Client Training & Enablement — Create training materials and deliver training so client teams are set up to operate the platform independently.
Influence the Platform Roadmap — Develop deep knowledge of the Tailor platform and translate client feedback into product insights that inform the roadmap.
What We're Looking For
2–5 years of experience in product management in either big tech or a startup, and/or management consulting experience; management consulting strongly preferred
Proven customer-facing experience, comfortable in front of both technical and non-technical stakeholders
Sharp, structured thinker who is comfortable with ambiguity and eager to learn and grow
Ownership mindset with an appetite for operational and technical detail
Exceptional written and verbal communication skills
Comfortable with data analysis tools and AI-driven workflows
Nice to Have
You build things in your spare time — show us a side project you've vibe coded and walk us through how you approached it
Exposure to ecommerce or physical-product operations — order, inventory, purchasing, fulfillment, or accounting workflows
Familiarity with ERP, 3PL, or commerce platforms
Prior experience onboarding customers onto software
Compensation & Benefits
Salary: USD 100,000 to USD 130,000 yearly
Benefits: Health, dental, vision, flexible PTO, and more
Why Tailor?
You'll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let's talk. Apply now and help us shape the future of Headless ERP.
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