Implementation Coordinator/Analyst (SaaS, Healthcare)
At a glance
Mid-level role at TeamBuilder. Remote · full-time.
Pay not stated
remoteroles summary, based on the employer's posting.
What you'll do
- Collect and record customer business needs, using discovery sessions to map existing systems, workflows and data structures
- Clean and check customer data before migration or integration, then help test the resulting setup and data
- Set platform options according to documented needs and assist with resolving configuration issues
- Keep implementation guides current and suggest edits that make them clearer and more efficient
- Bring complex problems or product improvement ideas to internal technical and product teams
What you bring
- You have two to five years in implementation coordination or support work
- You can manage several projects at once and bring strong attention to detail
- You work confidently in Excel or Google Sheets and communicate clearly in writing and conversation
Who this fits
This fully remote role suits an early- or mid-career candidate interested in SaaS implementation, healthcare technology or customer success. You must live in the U.S., have authorization to work for any U.S. employer without sponsorship, and be flexible across time zones. The role reports to an Implementation Manager and involves close work with Product and Data.
From the employer
Implementation Analyst
U.S.-Based Applicants Only authorized to work for any U.S. employer (NO Sponsorship Provided)
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to modernize healthcare scheduling and workforce management. We are builders, executors, and big thinkers who want to solve real world problems. We win as one team.
We’re actively looking for an Implementation Coordinator/Analyst who wants to help take the customer experience to the next level. ***This role is FULLY REMOTE, though you MUST reside within the U.S..
The ideal candidate thrives in a growing, tight-knit, fast paced environment and has experience onboarding enterprise-level clients efficiently and cost effectively.
It might be a great match if you are:- Organized and detail-oriented
- A key player on the implementation team in delivering seamless onboarding experience.
- Early/mid-Career, looking to apply your talent in SaaS implementation, healthcare technology, or customer success.
- Highly collaborative focused on aligning product capabilities in direct support of customer requirements.
- A key part in ensuring smooth and successful onboarding experience for customers.
Your Responsibilities:
- Assist implementation team in gathering and documenting business requirements during implementation.
- Support discovery sessions to understand customers' current systems, processes, and data structures.
- Prepare, clean, and validate customer data for migration or integration.
- Configure platform settings and parameters as directed, aligning build to documented requirements.
- Support testing and validation of system configurations and data migration to ensure successful implementation.
- Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
- Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency.
- 2-5 years of experience in a implementation support or coordinator role.
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
- Strong proficiency with Excel or Google Sheets
- Excellent written and verbal communication skills.
- Interest in healthcare operations or SaaS platforms.
- Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
- Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.
- Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
- Experience with customer support and project management, preferably in a tech environment.
- Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
- Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.
- Job Type: Full-time, Exempt
- Location: Remote, must be flexible to work across time-zones.
- Reports To: Implementation Manager; Close interaction w/ Product & Data Team.
- Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.
Benefits, Compensation, and Perks:
- Competitive salary plus annual performance bonus opportunity
- Equity opportunities for eligible roles
- Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1st of the month following your start date)
- Health Savings Account (HSA) eligible plan options
- 401(k) with 3% company match
- 15 days of PTO plus company holidays
- Fully remote work environment (minimal travel required)
- Employee Assistance Program (EAP)
- Additional Perks such as Tech & wellness reimbursements, home-office set-up, annual company off-site, and a passionate and balanced work environment.
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