Senior Platform Architect - West
At a glance
Senior Platform & Infrastructure role at Temporal Technologies. Remote, United States · full-time · $126,000–$165,375 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Guide customers from their first production workflow through reliable, scalable operation, setting standards for failures, upgrades and growth
- Make customer developers and platform architects confident with Temporal SDKs and Server, and set alerts to surface issues early
- Find activation blockers and resolve hard technical problems while improving customer system cost and performance
- Run KPI-based delivery plans, coordinating services, support, partners and internal teams around production outcomes
- Review reliability and operational health, address technical risks, and help customers prepare additional workloads for production
What you bring
- At least six years in software engineering or solutions engineering
- Strong grounding in distributed systems, workflow orchestration and reliability engineering
- Fluency in a modern language such as Go, Java or TypeScript, plus experience operating production systems at scale
- You can diagnose difficult technical issues and explain solutions clearly to varied customer audiences
Who this fits
This senior customer-facing role suits an engineer who can own production outcomes independently while coordinating across teams. You must live in the Western Time Zone and be willing to travel occasionally for customer work and team events.
From the employer
Role Summary
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
Location: Must reside in the Western Time Zone.
What You'll Do
Own Production Readiness and Activation
Act as the single owner of customers' scale-proof production readiness
Drive the first production workflow and reduce time-to-production
Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
Set up alerting to catch issues before customers do
Work on your assigned customers' most difficult problems
Identify and remove activation blockers early before they become escalations
Optimize costs and performance with customers
Run the Customer's Technical Program
Build and execute a KPI-driven success plan tied to production outcomes
Define standards for patterns, training, governance, and operational readiness
Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
Proactively manage technical risk, migrations, and architectural debt
Ensure Long-Term Technical Health
Set and validate reliability, observability, and operational standards
Monitor health signals and intervene before the customer knows they're happening
Lead technical reviews, readiness checkpoints, and maturity assessments
Certify teams and workloads as production-ready
Drive Adoption Through Production Success
Surface growth signals based on usage, maturity, and confidence
Partner with customers, Growth AEs and Solution Architects to unlock new workloads
Translate production success into clear technical narratives for renewal and growth
Advocate for customer needs and real-world patterns internally
What You'll Bring
6+ years of professional software engineering or solutions engineering experience
Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
Experience building, deploying, and operating production systems at scale
Demonstrated ability to debug complex technical issues and guide customers through resolution
Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
Experience creating technical documentation, runbooks, and training materials
Self-motivated with the ability to work independently while collaborating across teams
Willingness to travel occasionally for customer engagements and team events
Nice to Have
Prior experience with Temporal or similar workflow orchestration platforms
Experience with observability tools and practices for distributed systems
Background in professional services, technical consulting, or solutions engineering roles
Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
Contributions to open source projects or developer communities
Experience designing and delivering technical training or workshops
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
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