Support Engineer
TexAu Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at TexAu. Remote, India · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve technical problems customers raise through chat and email
- Send a daily account of bugs and questions that keep coming up
- Meet with developers weekly to review support pain points and agree on areas to improve
- Keep records of frequent questions and help content the writing team still needs
What you bring
- You have at least two years of experience helping users with a technical product
- Remote-work experience is a plus
Who this fits
This mid-level role suits someone with technical product support experience. It is remote, with four to five hours of overlap with the team required.
From the employer
TexAu is a growth automation platform to scale businesses faster. We are the #1 data extraction and web automation platform on the web, trusted by over 6000+ businesses. We have over 180+ automations for 10+ platforms including LinkedIn, Google, Instagram, Twitter, ProductHunt, and Quora.
We are a fully distributed company so you will have freedom of working from anywhere in the world - as long as there are 4-5 hours of overlap with the team.
We launched our platform in January 2020 and in the last 1.5 years, we grew from 0 customers to over 9000+ businesses.
- Chat and respond to customer emails to solve technical issues they are facing
- Create a report of bugs and repetitive queries from customers every day
- Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
- Write documents and maintain reports of top queries and missing content for the content writing team
- At least 2 years of previous Technical product support experience is required.
Good to have:
- Remote work experience
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