Technical Account Manager
At a glance
Manager-level Account Management role at Thales. Remote, Germany · full-time · no salary stated · we estimate €75,000–€110,500 across Germany.
Thales has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Serve as the main technical contact for assigned customers, guiding their use and adoption of Sentinel solutions
- Learn each customer’s goals and technical setup, then advise on configuration, integrations, upgrades and best practices
- Track service health, KPIs and customer environments to spot risks and recommend improvements
- Bring Support, Operations, Professional Services, Engineering and Product Management together to resolve issues and improve service
- Investigate incidents and customer feedback, coordinate corrective actions and explain technical issues in business terms
What you bring
- A bachelor’s degree in computer science, IT, engineering or a related discipline
- At least five years in a customer-facing technical role with responsibility for customer accounts
- Fluent English and the ability to troubleshoot complex environments and turn customer needs into practical solutions
- Knowledge of Linux or Unix, plus experience with AWS or GCP cloud platforms
- Technical familiarity with REST APIs, integrations, SQL and relational databases
Who this fits
This role suits someone who can manage customer relationships while working through technical issues and coordinating internal teams. The position is based in München, Germany, and the listing describes it as remote.
From the employer
We Say HI*
Your mission as Technical Account Manager (f/m/d):
- Act as the primary technical contact for assigned customers, ensuring successful adoption and ongoing use of Sentinel solutions.
- Build trusted relationships with technical, operational, and management stakeholders.
- Understand customer business goals, technical environments, and priorities to drive value and success.
- Provide guidance on solution adoption, configuration, integrations, upgrades, and best practices.
- Monitor service performance, KPIs, and customer environments, identifying risks and improvement opportunities.
- Coordinate cross-functional teams, including Support, Operations, Professional Services, Engineering, and Product Management.
- Support root cause analysis and drive corrective and preventive actions.
- Analyze incidents, technical challenges, and customer feedback to recommend continuous improvements.
- Communicate complex technical concepts in a clear and business-focused manner.
- Act as the voice of the customer internally, identifying risks, opportunities, and evolving needs, balancing customer advocacy with business priorities, contractual commitments, and service objectives.
We are Looking Forward To:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in customer-facing technical roles with account ownership (e.g., Technical Account Manager, Technical Consultant, Service Delivery Manager, Sales Engineer, or similar).
- Customer-focused, proactive, and accountable, with the ability to build trusted relationships across technical and business teams.
- Strong ability to understand complex technical environments, troubleshoot issues, and translate customer needs into actionable solutions.
- Experience managing multiple priorities, customers, and technical escalations in fast-paced environments.
- Knowledge of Linux/Unix environments.
- Experience with cloud platforms (AWS and/or GCP).
- Technical knowledge of REST APIs, system integrations, SQL, and relational databases.
- Experience with enterprise applications such as Oracle, SAP, or NetSuite is an advantage.
- Familiarity with software licensing, entitlement management, or software monetization solutions is a plus.
- Basic programming knowledge in C, C++, C#, .NET, or Java is desirable.
- Fluent in English, with strong communication and stakeholder management skills.
The Group invests more than €4,5 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies.
In 2025, the Group generated sales of €22.1 billion.
For our more than 85,000 employees in 65 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.
Beatriz Botelho - Talent Acquisition Partner
+351 919 993 972
*Human Intelligence
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