Workers' Compensation Senior Claims Representative
At a glance
Senior role at The Hartford. Remote, United States · full-time · $64,000–$96,000 base.
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What you'll do
- Investigate workers’ compensation claims, then recommend and carry out the next steps
- Oversee benefits, set claim outcomes, and follow statutory rules when resolving files
- Use doctors, nurses, attorneys and regulators to support claim decisions and claimant recovery
- Calculate disability benefits and financial exposure, using claim data to guide decisions
- Build productive customer relationships and handle interactions with professionalism and diplomacy
What you bring
- At least two years handling workers’ compensation claims
- A high school diploma; state-required adjusting licenses and exams are also required
- Strong customer service, communication, interpersonal and time-management skills
Who this fits
This is a senior claims role for someone comfortable managing competing priorities and making accurate, timely claim decisions. It is fully remote, but you must live in California. The schedule is Monday through Friday during core business hours, with five weeks of training.
From the employer
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.
Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of California.
Start Date: January 19, 2027
Hours: Monday - Friday, core business hours
Training: 5 weeks
Responsibilities:
• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement
Qualifications:
• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state. CA Self Insured License strongly preferred.
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor’s Degree is preferred
Additional Details:
• This position is 100% remote and open only to candidates who reside in the state of California.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$64,000 - $96,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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