Technical Support Specialist II, Water Analysis Instruments
At a glance
Mid-level IT Support & Helpdesk role at Thermofisher. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
Thermofisher has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Help customers and internal teams by phone and email with Orion pH products, from choosing instruments to resolving use problems
- Assess technical questions and web leads, then suggest suitable, cost-conscious products or fixes
- Add useful guidance to knowledge resources, prepare application notes, and train customers on relevant topics
- Bring customer feedback and market observations to Marketing and R&D, and work with Quality on product investigations
- Keep product information and website content current while supporting customer experience and product quality
What you bring
- A bachelor's degree in biology, chemistry, environmental science or another related scientific field
- At least two years of technical or laboratory work
- Clear communication, listening and customer-service skills for complex technical conversations
- Strong analytical and problem-solving ability, with organization to balance priorities and meet performance measures
Who this fits
This role suits someone who can explain pH measurement and product applications while handling customer questions independently and working across teams. It is fully remote in the United States and aligned with the Eastern Time Zone. The schedule is Monday through Friday, and relocation assistance is unavailable.
From the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific, you’ll do meaningful work that makes a positive impact around the world. Every day, our colleagues bring our Mission to life by enabling our customers to make the world healthier, cleaner and safer. We support our teams in achieving their career goals and help take science a step beyond by developing solutions to some of the world’s toughest challenges—from protecting the environment and ensuring food safety to helping find cures for cancer.
Location
Fully remote; aligned to the Eastern Time Zone. Relocation assistance will not be provided.
How you’ll make an impact
As a Technical Support Specialist II, you’ll provide technical and application support for Thermo Fisher Scientific’s electrochemistry products, including Thermo Scientific Orion pH meters and electrodes. You’ll support end users, channel partners, Customer Service and commercial teams, primarily by phone and email. Your knowledge of pH measurement and product applications will help customers select, use and troubleshoot instruments across a broad range of samples, industries and applications.
What you’ll do
- Use your education, experience and product training to recommend solutions, troubleshoot product and application issues, and resolve customer inquiries.
- Respond to web-generated leads and recommend cost-effective products and solutions.
- Contribute to internal and external knowledge resources.
- Gather customer feedback and market trends, and share insights with Marketing and R&D to support product development and continuous improvement.
- Partner with Quality teams to identify and escalate product issues, support resolution, and contribute to root-cause investigations as needed.
- Use the Customer Allegiance program to strengthen the customer experience.
- Provide training and develop application notes on relevant topics.
- Maintain product materials and website content.
- Collaborate with colleagues around the world to support product quality and customer satisfaction.
How you’ll get here
Education
- Bachelor’s degree in Biology, Chemistry, Environmental Science or a related scientific field.
Experience
- 2+ years of technical or laboratory experience.
- Strong written and verbal communication, listening and customer service skills, including the ability to handle complex technical discussions.
- Strong analytical thinking and problem-solving skills.
- Ability to work independently and collaboratively as part of a cross-functional team.
- Strong organizational skills, including the ability to manage multiple priorities and meet performance metrics.
Preferred Qualifications
- Experience in wet chemistry or water quality.
- Proficiency with CRM systems such as Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan.
- Technical writing experience.
- Experience with root-cause analysis, corrective actions, quality management systems or continuous improvement methods.
- Hands-on experience with laboratory equipment and systems such as ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates and remote monitoring systems.
- Experience training or mentoring other technical staff.
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.