Italian-Speaking Customer Success Specialist
At a glance
Mid-level Customer Success role at transcosmos (TCIS). Remote, Hungary · full-time.
Pay not stated Customer Success salary
remoteroles summary, based on the employer's posting.
What you'll do
- Track customer results and find opportunities to help accounts grow
- Handle billing tasks, administrative work and customer questions
- Coordinate with teams across locations to keep customer service running smoothly
- Give customers accurate product guidance, adjusting how you communicate to their pace and technical understanding
- Build customer relationships and help them reach their success goals
What you bring
- You communicate well in spoken and written Italian and English
- You have customer success, account management or customer service experience
- You hold a high school diploma or equivalent; college-level education is preferred
- You understand Microsoft Office and customer success or account relationship work
Who this fits
This role suits someone with a customer-focused approach, strong listening skills and organized follow-through. You must work from within Hungary. The schedule is weekdays between 9 a.m. and 6 p.m., with full-time or part-time options.
From the employer
"Grow by helping others grow – become a true partner in success"
Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!
As a Italian-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.
Please note that although this is a remote position, the work must be performed within Hungary!
Requirements
Key Tasks and Responsibilities:
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
Working hours:
- Permanent employment contract
- Full-time(40 hours/week) or part-time options available
- Working hours: Monday to Friday, between 9:00 AM and 6:00 PM
What we expect from you:
✔️Technical skills:
- Good Knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
✔️Behavior:
- Strong customer-centric mindset
- Empathy and great listening skills
- Excellent English and Italian communication skills (spoken and written)
- Structured approach, with great organization and time management
- “Can-do” attitude in a dynamic work environment
✔️Qualifications [EDUCATION and/or EXPERIENCE]
- A High school diploma or equivalent, College level preferred
- Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
- Have a proven track record demonstrating the skills and qualities outlined in this document
✔️Languages:
- Good command of written and spoken English and Italian (Speech, Written, Reading, Comprehension)
Benefits
- Competitive salary and cafeteria benefit package
- Supportive, international team
- Engaging team building and social activities
- A modern office environment
- Full paid training
📌 Please note: While the position is remote, you must be located in Hungary during the employment!
📩 Apply now and help our customers succeed – in Italian and beyond!
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