Licensed Insurance Service Representative
At a glance
Mid-level role at Truvo. Remote, United States · full-time · $45,000–$65,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Handle policy changes, driver additions, lienholder updates, ID cards and proof-of-insurance requests from start to finish
- Step in before missed payments, cancellations or price hikes drive customers away, finding replacement coverage across carriers
- Review upcoming renewals for premium increases and resolve difficult cases with carrier portals, underwriting and billing
- Use AI agents for routine tasks, then share feedback and address recurring problems so the work improves
What you bring
- An active property and casualty license, since you'll work on live policies from the outset
- Background in personal-lines service, retention or account management, including policy changes, billing and cancellations
- Comfort learning new tools and using workflows supported by AI
Who this fits
This remote U.S. role suits someone who enjoys helping customers find suitable coverage and can use judgment when a phone call is needed. You’ll own cases through resolution and improve processes when the same issue keeps recurring.
From the employer
Insurance is a $10T market that still runs on phone calls and legacy software. Truvo is building the first autonomous consumer insurance broker with a single goal: enabling Americans to never worry about insurance again.
We work with 50+ (soon 100+) carriers like GEICO, Root and Lemonade to quote, bind, and service policies across auto, home, pet, and more.
Earlier this year we raised our seed from top funds and people like the founders of MongoDB, Wayve, Business Insider, Octopus and Indeed, and are expanding aggressively. We're a small team based in Soho, NYC. This role is remote; we care about winning, not performing.
What you'll do
Own the service queue. Endorsements, address and vehicle changes, driver adds, lienholder and mortgagee updates, ID cards and proof of insurance, end to end.
Save the business. Get ahead of non-pay warnings, cancellations and rate increases. Re-shop across carriers and rewrite coverage before a customer walks.
Run renewals and escalations. Review renewals before they land, catch premium jumps early, and get stuck items unstuck with carrier portals, underwriting and billing.
How we work
AI-native to the bone. You work alongside our AI agents. They take the routine work, you step in where judgment and a phone call matter, and your feedback makes them better.
You own it. Nothing sits in your queue without a next step. You follow the carrier until it's actually done.
Build self-improving systems. When the same problem keeps coming up, fix why it happens, not just the ticket in front of you.
Our company values
Customer obsession. We work directly with everyday Americans as well as the largest insurers in the world.
High integrity and openness. The fundamental quality of a broker is trust.
Work hard, play hard. We take the work seriously but not ourselves.
What you need
An active P&C license. This role works live policies from day one
Experience in a personal-lines service, retention or account management seat: endorsements, billing and cancellations
A drive to get people the right coverage, not just off the phone
Comfort with new tools and AI-assisted workflows. No coding needed
Bonus: multi-line experience (auto plus home or renters), carrier portals and comparative raters, or an insurtech background
Process
A few short conversations, then an offer. We move fast.
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