Business System Analyst - Salesforce Commerce Cloud & CRM - Medical devices
At a glance
Mid-level IT Support & Helpdesk role at Two95 International Inc. Remote, United States · contract.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Design, validate and support CRM, ecommerce and portal systems in a regulated setting
- Train users on CRM systems and guide change as those systems improve
- Use ticketing systems to manage stakeholder issues and requests
- Support digital portals and integrations across ecommerce, CRM and portal systems
- Explain technical details to both technical and non-technical audiences
What you bring
- At least three years in medical devices or the medical field
- Hands-on experience with experience platforms such as Salesforce Commerce Cloud
- Background in CRM design, validation, training and change management
Who this fits
This role suits a systems analyst who can troubleshoot issues, work across CRM, ecommerce and portals, and translate technical information for varied audiences. The position is remote, with EST or CST work hours, and applicants must be USC or GCH candidates.
From the employer
Hiring Immediately - Only USC and GCH Candidates can apply
Title: Business Systems Analyst – CRM with Sales force Commerce Cloud
Location – Remote Work - EST/CST
Type : Full-Time
Salary : $Market (Best Possible)
Related Experience: MANDATORY
At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
Requirements
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:
- Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
- Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY
- Experience with IT ticketing system for stakeholder management of system issues and requests
- Experience designing and supporting digital portals (customer, partner, or employee-facing)
- Familiarity with analytics
- Ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
- Strong analytical and troubleshooting skills
- Project management capabilities (Atlassian JIRA & Confluence experience a plus)
- Experience with integration of ecommerce, portal, and CRM systems
- At least 3 years’ experience in the Medical Device industry or medical field
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.