Hiring Customer Success Specialists - Night shift only
At a glance
Mid-level Customer Success role at Two95 International Inc. Remote, Malaysia · full-time.
Pay not stated Customer Success salary
remoteroles summary, based on the employer's posting.
What you'll do
- Guide customers through placing orders in the food ordering app and answer questions on inbound and outbound calls
- Handle payments securely while resolving customer concerns by phone
- Spot urgent customer issues and route them to the appropriate team
- Work with teammates to strengthen support and maintain service quality
What you bring
- You have at least six months in customer support, though recent graduates may also apply
- You can read, write and speak Mandarin and English, with B2-level English proficiency
- You type at least forty words per minute with ninety percent accuracy and use Windows and Office
- You hold a bachelor’s degree, diploma or equivalent qualification in any field
Who this fits
This full-time role suits someone comfortable supporting customers by phone and handling order and payment questions. It is based on-site in Georgetown, Penang, with overnight hours from midnight to eleven in a five-day workweek; shifts rotate.
From the employer
Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
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