L2 NOC (Network) Night Shift
At a glance
Mid-level role at Unisys. Remote, United States · full-time.
Pay not stated
remoteroles summary, based on the employer's posting.
What you'll do
- Monitor routers, switches, firewalls, VPNs and load balancers, then investigate complex connectivity problems
- Take Level 2 network tickets from escalation to closure, identifying root causes and recording what you find
- Check device status, bandwidth, link health and alerts each day, addressing risks before they cause outages
- Maintain network diagrams, configuration records and inventories, and contribute reports and operational recommendations
- Prepare triage guides and show Level 1 analysts how to use network procedures
What you bring
- A BA or BS plus two to four years of relevant work, or an equivalent mix of education and experience
- Strong experience using tools to monitor networks and troubleshoot problems
- U.S. citizenship and residence in the United States
Who this fits
This role suits a network administrator who can investigate complex issues and work with guidance from a Level 3 lead. You must cover rotating weeks on a 24×7 schedule, with shifts from 6 p.m. to 6 a.m. Eastern. The work may require eligibility for government authorization to access export-controlled technology.
From the employer
What success looks like in this role:
Position Summary
The Level 2 Network Administrator provides advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC environment. This role handles escalations from Level 1, performs deeper network diagnostics, and ensures reliability of network infrastructure across multiple locations. This position supports the Cyber Backup environment and works under the guidance of the Level 3 Network Lead.
Key Responsibilities
Network Administration
- Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
- Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope).
Advanced Troubleshooting
- Diagnoses and resolves complex network connectivity issues, consistent with the document’s language:
“Diagnoses and resolves complex issues across host environments and connectivity layers.”
- Escalates unresolved issues to the Level 3 Network Lead.
Monitoring & Proactive Response
- Performs daily monitoring of network devices, bandwidth, link health, and alerts.
- Initiates proactive remediation to prevent outages or performance degradation.
Incident Remediation
- Owns Level 2 network tickets through resolution, including root cause identification.
- Documents findings and contributes to operational recommendations.
Operational Reporting
- Provides network evaluation reports and contributes to NOC operational improvements.
Documentation & Compliance
- Updates network configuration records, diagrams, and device inventories.
- Ensures compliance with credential separation and access control policies.
Knowledge Transfer
- Creates runbooks and how‑to guides for Level 1 analysts.
- Provides training on network triage procedures.
You will be successful in this role if you have:
- BA/BS degree and 2–4 years of relevant experience OR equivalent combination.
- Strong experience with network troubleshooting and monitoring tools.
- Ability to support 24×7 operations and rotating shifts.
- U.S. Citizenship and U.S. residency required.
Shift timings: Swing Shift 6pm EST - 6am EST, rotating weeks.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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