Senior Support Engineer
At a glance
Senior IT Support & Helpdesk role at Valsoft Corporation. Remote, United Kingdom · contract.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Serve as the main support contact for Microsoft Dynamics 365 CRM users
- Resolve issues involving CRM entities, workflows, settings, reports, dashboards and security
- Own customer problems, clarify what users need and escalate complex cases for resolution
- Sort requests from a large user base and fix incidents by phone, email or remote meetings within SLAs
- Coordinate with engineering and product delivery, with possible work on projects and support services
What you bring
- At least five years of hands-on functional work with Microsoft Dynamics CRM
- A bachelor’s degree in any subject
- Experience configuring users and importing or exporting data
- You can debug applications, understand database basics and use advanced Excel formulas and pivot tables
Who this fits
This senior contractor role suits someone with deep Dynamics CRM support expertise and strong customer communication and problem-solving skills. It is remote in the United Kingdom. CRM certifications are preferred, and XRM Toolbox familiarity is a plus.
From the employer
Exeevo is looking for a Senior Support Engineer to join the team.
Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.
Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America
About the Team:
Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.
What You'll Do
- Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
- Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
- Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
- Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
- Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
- Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
- Potentially contributing to project management and support service management activities.
Requirements
- 5+ years of proven functional expertise in Microsoft Dynamics CRM
- Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
- Demonstrated experience in user configurations and data import/export processes
- Exceptional communication and problem-solving abilities
- Strong customer service orientation with a knack for grasping technical concepts quickly
- Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
- Familiarity with XRM Toolbox (a plus)
- Proficiency in debugging applications
- Fundamental understanding of database technologies
- Advanced proficiency in Microsoft Excel (formulas, pivot tables)
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