Offshore Technical Support & API Implementation Specialist
Remote Worldwide Full-time Mid-level IT Support & Helpdesk
At a glance
Mid-level IT Support & Helpdesk role at Veem. Remote · full-time.
Pay not stated IT Support & Helpdesk salary
RoleIT Support & Helpdesk
SeniorityMid-level
LocationWorldwide
WorkplaceRemote
EmploymentFull-time
PostedSep 16, 2026 · 5w ago
Role brief
remoteroles summary, based on the employer's posting.
What you'll do
- Support customers by phone, email and chat while guiding API projects from setup through launch and stabilization
- Test APIs, review logs and payloads, trace root causes, and document clear steps to reproduce issues
- Coordinate integration work with technical and business stakeholders, keeping testing and follow-ups moving
- Try and refine AI prompts, agents or automated workflows, then track the quality of their results
- Balance support queue coverage with implementation work and technical documentation
What you bring
- At least three years in API implementation, technical onboarding, SaaS support or another customer-facing technical role
- Hands-on knowledge of REST APIs, JSON, OAuth or other authentication, webhooks, Postman and OpenAPI
- You can troubleshoot API behavior and explain integration issues clearly to technical and business contacts
- You have owned customer support across phone, email and live chat
Who this fits
This intermediate individual-contributor role suits someone who can split time between frontline support and API implementation. The role is based in South Asia.
From the employer
Role: Offshore Technical Support & API Implementation Specialist
Location: South Asia
Employment Type: Full-time
Level: Intermediate
Contact
About Veem
Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque—we’ve built a platform that makes them seamless, transparent, and scalable.
Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.
We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.
Why Join Veem
* Impact: Help businesses move billions globally, more efficiently
* Growth: Be part of a fast-scaling fintech and embedded finance space
* Ownership: Contribute meaningfully and see results quickly
* Collaboration: Work cross-functionally across Product, Sales, and Ops
* Innovation: Shape the future of B2B payments
Role snapshot
Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.
Ideal candidate profile
- 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
- Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
- Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
- Comfortable guiding both technical and business stakeholders through an integration.
- Strong customer support ownership across phone, email, and live chat.
- Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
- AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.
Preferred background
- Fintech, payments, banking, financial services, or another regulated environment.
- Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
- Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.
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