Technical Account Manager - Senior Care (m/f/d)
At a glance
Senior Account Management role at voize. Remote, Germany · full-time · no salary stated · we estimate €95,000–€96,000.
voize has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Own technical relationships across a portfolio of large care groups, learning their EHR environments, infrastructure and stakeholders
- Keep a technical plan for each account that tracks integrations, changes, risks and needs for future rollout waves
- Prepare customers for releases through briefings and reviews, explaining how changes may affect their operations
- Coordinate account context on open issues so Technical Support can resolve them faster
- Spot patterns across customer accounts and turn them into useful direction for Product and Engineering
What you bring
- Several years in technical account management, solutions engineering, technical support or implementation
- Practical knowledge of integrations, APIs, logs, networks and device or MDM configurations
- Professional German and comfortable English, with residence in Germany
Who this fits
This role suits someone who can work calmly across several customer accounts and communicate with both technical teams and senior leaders. You’ll sometimes travel to customer sites in Germany when a rollout or escalation calls for on-site support. The role is remote or based in the Berlin office.
From the employer
🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
💡 Your Mission: Be the technical partner our largest care groups trust
As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.
🚀 Your Daily Business - No two days are alike
Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering
🤝 Your Skillset - What you bring to the table
Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus
🌱 Growing together - what you can expect at voize
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up.
✨ Ready to talk? Apply now! 🚀
voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.
We're excited to hear from you!
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account ManagementRemote
Find me workBy the team behind remoteroles.