Technical Account Manager (UiPath)
At a glance
Manager-level Account Management role at WonderBotz. Remote · full-time.
Pay not stated Technical Account Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Design and deliver UiPath automations that meet WonderBotz standards, then help keep client solutions running effectively
- Support customer work before and after a sale, investigate issues, and handle requests through online and phone channels
- Review customer automation health, identify needs, and recommend upgrades or features that address them
- Pass customer feedback to developers and help shape new features, while sharing UiPath practices across teams
- Lead your portfolio’s customer-focused team, overseeing service quality and relationships while coaching performance and career growth
What you bring
- You have mastered UiPath or are strongly committed to doing so, with advanced certification from an RPA vendor
- At least one year of practical work with a listed programming language or technical system; more senior developers need two to four years
- You can read Visio process maps or use an equivalent tool to understand workflow logic
Who this fits
This role suits someone who can combine hands-on UiPath delivery and customer support with leading and developing a team. It is remote, and the listing calls for strong communication, analytical problem-solving, self-direction, and comfort contributing both independently and with peers.
From the employer
Role and Responsibilities:
Your specific duties will be based on your experience as Technical Account Manager, and you will be an extended part of the client’s technical team, ensuring automation solutions are running effectively. In this role, you will be responsible for designing and delivering UiPath solutions in accordance with WonderBotz standards and best practices. You will work closely with our enthusiastic business and technical specialists team. You will be part of a fast-growing and successful team that helps our clients get the maximum benefit.
Expected Activities:
- Support for customers to support pre-sales and post-sales processes.
- Provide developers with customers’ feedback and contribute to the identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g., Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross-departmentally within UiPath to establish and communicate best practices
- Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio
- Ensure the quality of your team's service delivery, operations, and relationship management
- Provide mentoring, career development, and performance management to guide the continuous improvement of your team
Qualifications And Skills:
- Have mastered or strongly desired to master a leading RPA tool (UiPath a must, Blue Prism, Automation Anywhere), including advanced RPA vendor certification.
- At least one year of hands-on experience with at least one of the following programming languages (e.g., .Net, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, technical automation tools). More senior developers should have a minimum of 2 to 4 years of this hands-on experience.
- Reasonably proficiency in reading Microsoft Office Visio or other equivalent process flow-charting tools or workflow-based logic
- Extra - Any prior work or academic experience with Document management and processing tools (e.g., Kofax, ABBYY, Data Cap), Data integration tools (e.g., Informatica, Microsoft SSIS), Technical automation tools (e.g., shell scripting, PHP), or Business process management tools (e.g., Pega).
Desired characteristics in candidates:
- Demonstrate excellent written and verbal communication skills.
- Passion to work and learn fast in a fast-paced, high-energy, and challenging environment with peers who challenge you to improve.
- Thrive to learn and improve sales and marketing skills.
- Has proven analytical and problem-solving skills.
- Is highly self-driven with a sense of motivation.
- Has been both a team player and an individual contributor.
Compensation and start dates:
- Hiring now for immediate start
- Salary: Competitive base and bonus determined by level and experience
- Benefits: Healthcare, relocation, vacation, holidays
WonderBotz is an Equal Employment Opportunity employer.
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