Client Success Manager - HubSpot Consulting
At a glance
Manager-level Customer Success role at 1406 Consulting. Remote · full-time.
In listing Client Success Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Run HubSpot project plans from kickoff to completion, turning the agreed scope into clear work for implementation specialists
- Set delivery milestones and dependencies, then resolve blockers and keep clients and internal teams accountable
- Lead client meetings, document decisions and next steps, and explain progress, risks, or timeline shifts
- Recommend HubSpot services that fit client goals, handling objections and identifying account growth opportunities
- Guide clients on HubSpot practices and tools while monitoring account health and retention
What you bring
- At least three years in HubSpot implementation, consulting, project management, or client success within B2B services or an agency
- You have managed software implementations, timelines, and several stakeholder groups
- You have used the HubSpot platform and project management tools such as Teamwork.com, Asana, or another listed tool
- You can facilitate client conversations, manage complexity, and keep work moving with clear accountability
Who this fits
This remote, client-facing manager role suits someone who has led HubSpot implementations and can balance client relationships with hands-on delivery ownership. You should be comfortable driving commercial conversations as well as project execution, rather than focusing on support tickets.
From the employer
Client Success Manager - HubSpot Consulting
USA (Remote)
1406 Consulting is a dynamic, growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.
This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.
This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.
Key Responsibilities
Implementation & Delivery Ownership
- Own and manage HubSpot project plans from kickoff through completion
- Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
- Define timelines, dependencies, and deliverables across all work streams
- Proactively identify risks, blockers, and misalignment—and drive resolution
- Hold both internal teams and clients accountable to agreed timelines and outcomes
Client Alignment & Communication
- Serve as the primary point of contact for assigned accounts
- Lead structured client meetings with clear agendas, decisions, and next steps
- Ensure alignment between client expectations and delivery reality
- Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
Growth & Account Ownership
- Identify gaps, risks, and opportunities within accounts
- Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
- Translate business needs into clear, scoped recommendations
Objection Handling & Problem Solving
- Lead difficult conversations with confidence and clarity
- Navigate challenges by aligning stakeholders on solutions and next steps
- Turn delivery or scope challenges into opportunities for stronger outcomes
Client Relationship & HubSpot Expertise
- Build strong, trusted client relationships rooted in accountability and results
- Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
- Monitor account health, ensuring high retention and long-term success
Required Experience & Qualifications
- 3+ years of experience in HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
- Experience running software implementations and managing timelines across multiple stakeholders
- Prior HubSpot platform experience
- Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
- Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role
- Proven ability to manage complexity, drive accountability, and move work forward
Who Will Succeed in This Role
- Has led HubSpot implementations and understands how to drive projects forward
- Is comfortable owning both client relationships and execution
- Has HubSpot platform experience
- Balances relationship management with structure and accountability
- Thinks commercially and can identify growth opportunities within accounts
This Role Is Not a Fit For Someone Who
- Is primarily focused on customer support or ticket-based work
- Has not owned project timelines or cross-functional delivery
- Prefers reactive work over proactive ownership
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
- A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
- Ongoing professional development, including HubSpot certifications and leadership coaching
Compensation:
The target base salary range for this position is $85,000 - $105,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.
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