Client Success Manager
NeoWork Open · verified Oct 24, 2026 At a glance
Manager-level Customer Success role at NeoWork. Remote, Jamaica · full-time.
Pay not stated Client Success Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Act as the day-to-day contact for your client accounts and guide each client through onboarding
- Hold recurring check-ins and business reviews with client stakeholders
- Watch account satisfaction, health and risks, then step in early when issues emerge
- Spot opportunities to grow accounts and work with sales on upsells
- Coordinate internal teams so client commitments are delivered
What you bring
- At least three years in account management, client success or client services
- Strong spoken and written English, with confidence communicating with U.S. executives
- Experience using a CRM such as HubSpot or Salesforce
- You’re based in Jamaica, have a dependable home office and stable internet, and can work U.S. business hours
Who this fits
This role suits someone who can manage several client accounts at once and build relationships while solving problems. It is fully home-based in Jamaica and requires availability during U.S. business hours, with some flexibility depending on client needs.
From the employer
NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations
Requirements
• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in Jamaica, with a reliable home office setup and stable internet connection
Nice to Have
• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells
Benefits
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
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