Senior Application Analyst — Epic Beaker/EpicCare Link

Abbott abbott.com Open · verified Oct 24, 2026

Remote United States Full-time Senior IT Support & Helpdesk

At a glance

Senior IT Support & Helpdesk role at Abbott. Remote, United States · full-time · $78,000–$156,000 base.

SalaryStated by Abbott

$78,000 – $156,000

Base salary for this role, in USD per year, as published in the posting.

RoleIT Support & Helpdesk

SenioritySenior

LocationUnited States

WorkplaceRemote

EmploymentFull-time

Base pay$78,000–$156,000

PostedSep 29, 2026 · 3w ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Configure and test application changes, assess their impact, and investigate technical problems across connected systems
Estimate support and enhancement requests, then guide workflow design around operational needs
Coordinate with business stakeholders and vendor implementation staff to keep system changes aligned with user needs
Support end users through training and issue tracking, and review project and incident status with leaders
Delegate analyst work, mentor teammates, and improve IT processes through documentation and problem solving

What you bring

At least five years building or configuring technology solutions in application analysis or project delivery
Expertise in a listed area such as patient identification workflows, revenue cycle or lab order entry
A relevant Epic application certification, or the ability to earn one within eight weeks of starting
A bachelor's in computer science, management information systems or a related area, or a high school diploma plus four relevant years
Authorization to work in the United States without employer sponsorship

Who this fits

This senior role suits an application analyst who can own Epic workflow changes, support users and mentor other analysts. You must be available during regular business hours and for on-call coverage, which may include nights and weekends. The role is remote in the United States and involves about five percent travel.

From the employer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Position Overview

At Abbott Cancer Diagnostics, we're cancer fighters. That's not a tagline, it's the reason we come to work every day. Our mission is to change lives through advances in cancer detection and treatment guidance, and ultimately to help eradicate the disease and the suffering it causes. Everything we build, including the software you'd be leading, exists to move that mission forward.

As a Senior Application Analyst – Epic Beaker/EpicCare Link, you will work on business systems design and configuration, Upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Application Analyst – Epic Beaker/EpicCare Link will work to identify issues that arise in the application area, as well as issues that impact other application teams and work to resolve them. The Senior Application Analyst – Epic Beaker/EpicCare Link will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

The Senior Application Analyst – Epic Beaker/EpicCare Link will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Essential Duties

Include, but are not limited to, the following:

Lead the estimation of enhancement or support requests.
Guide workflow design, configure and test system changes, and analyze technical issues.
Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes.
Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
Participate in training and work with end users.
Troubleshoot problems and questions.
Provide end-user support for issues entered into tracking systems.

Review the status of projects and issues with project leadership.
Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
Act as delegate for Applications Manager for incident or problem resolution.
Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope.
Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
Ability to work within normal business hours, as well as on-call, with potential for nights and weekends.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Regular and reliable attendance.
Demonstrate flexibility with respect to changing end-user business needs.
Work within a cross functional team.
Apply strong problem-solving skills.
Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner.
Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
Ability and willingness to learn new software applications.
Strong analytical skills, business intuition, and organizational ability.
Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment.
Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
Ability to operate telephone system and computer keyboard and printer.
Ability to lift up to 10 pounds for approximately 5% of a typical working day.
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to comply with any applicable personal protective equipment requirements.
Ability to travel approximately 5% of working time.

Minimum Qualifications

Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
Authorization to work in the United States without sponsorship.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

Current certification in Epic Beaker CP or EpicCare Link.
Additional relevant Epic certifications, such as Epic Genomics, Epic Aura, Epic Beaker AP, Epic Ambulatory, or Epic Orders.
Experience supporting or configuring Epic Aura workflows, especially from the perspective of a reference lab.
Experience working in a health system, reference laboratory, biotechnology, or life sciences environment.
Experience supporting multiple Epic applications and cross-functional Epic workflows.
Experience supporting clinical laboratory operations, pathology, genetics, or oncology workflows.
Experience leading medium-to-large Epic projects, upgrades, workflow optimizations, or major application enhancements.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.