L2/L3 Application Production Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Accenture. Remote, Mexico · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Support production applications at L2/L3, resolving issues across Spring Boot and Core Java systems
- Troubleshoot incidents, find root causes and carry out application remediation
- Provide engineering support and monitor application health using observability practices
- Use knowledge of system architecture to guide production support and issue resolution
What you bring
- Four to eight years of relevant experience in application production support or engineering support
- Strong Spring Boot and Core Java skills for supporting applications
- Advanced English, plus experience with troubleshooting, root-cause analysis and application remediation
- Knowledge of system architecture and observability monitoring
Who this fits
This mid-level role suits an application support engineer with L2/L3 production support experience. It is listed as remote and based in Monterrey, Mexico.
From the employer
🚀 DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the world?
💻 Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
Our main purpose is to collaborate with our clients, so they can become high-performance businesses.
Accenture is present in:
✔️ 200+ offices
✔️ 120 cities
✔️ 56 countries
✔️ ~743,000 employees worldwide
Offer Highlights
✅ Career development tailored to your profile and interests
🏆 Work in one of the best companies and feel proud
🧠 Access to innovative methodology and tools
🌐 Direct contact with global experts
🧪 Use of cutting-edge technologies and work schemes
📚 Continuous training to keep growing
👥 Team-based and collaborative work environment
🌍 Participation in International Projects
4-8 YoE
Mandatory Skills:
- Spring Boot
- Application Production Support L2/L3
- Core Java
- Engineering Support
- Application Remediation
- Troubleshooting & Root Cause Analysis (RCA)
- System Architecture
- Advanced English
- Observability & Monitor
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Declaración de igualdad de oportunidades en el empleo
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