Service Desk Agent
At a glance
Mid-level IT Support & Helpdesk role at Accenture. Remote, Mexico · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Keep production systems running within the agreed service levels
- Lead incident and outage response, keeping people informed as service recovery proceeds
- Restore production service and maintain procedures for disaster recovery
- Apply data retention practices that meet organizational standards
What you bring
- You have beginner-level Service Desk skills
- A bachelor's degree in a relevant field is required
Who this fits
This mid-level, remote role is based in Mexico City. It suits someone developing Service Desk expertise who can contribute to team problem-solving.
From the employer
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions are valued and encouraged.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions are valued and encouraged.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.