Customer Success Manager -SMB - Nordics
At a glance
Manager-level Customer Success role at Arctic Wolf. Remote, Finland · full-time · £28,200–£63,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Manage a group of business customers using the CyberSOC service, guiding renewals and account growth through consultative selling
- Run quarterly account reviews and use customer feedback to improve satisfaction and share insights with the business
- Recommend additional services by connecting product knowledge with each customer’s needs and growth plans
- Prioritize customer requests, investigate issues, and coach customers toward suitable alternative solutions
- Build automated forecasts for accounts at risk and create plans to retain them
What you bring
- At least five years of successful sales experience, preferably in a technology company
- You can use spreadsheets and Salesforce and are comfortable working with technology
Who this fits
This role suits someone who can advise business customers, manage a high volume of requests, and work toward renewal and expansion goals. The position is remote in Finland, with business travel typically capped at ten percent or less. You’ll need to pass criminal background and employment verification checks.
From the employer
Customer Success Manager - SMB - Nordics
Position Overview and Objective
Primary Responsibilities and Duties
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Key Skills
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Key Competencies
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology organization.
Field sales experience strongly desired
Preferred Qualifications
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
Exemption Status to be reviewed by Legal
Exempt
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.
The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
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