Junior IT Support with German (Remote)
At a glance
Junior IT Support & Helpdesk role at Atos. Remote, Romania.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help German-speaking users by phone and email with their IT support requests
- Find the cause of user technical problems and provide a workable fix
- Log support tickets, follow their progress and meet the stated service targets
- Pass more complex technical problems to specialist IT teams for resolution
- Keep support interactions focused on helping users have a positive experience
What you bring
- You speak German and English proficiently
- You can work three rotating eight-hour shifts, including overnight shifts
Who this fits
This junior role suits someone at the start of an IT career who enjoys helping people solve technical problems. The job is remote from Timisoara, Romania, and requires rotating shifts that include nights.
From the employer
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters.
Are you at the beginning of your IT career and enjoy helping people solve technical issues?
Join us as a Junior IT Support and be the first point of contact for users who need assistance.
In this role, you will provide technical support, troubleshoot IT-related issues, and ensure a smooth user experience. Using your German skills, you will help users find solutions quickly and professionally while contributing to the efficient operation of our IT services.
Role Essentials
- Language Skills: Proficiency in both German and English is a must.
- Availability to work 3 rotating 8-hour shifts, including nights.
What Will You Be Doing
- Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
- Diagnose technical problems and deliver effective resolutions to end-users.
- Record and track support tickets, ensuring timely resolution in line with SLAs.
- Provide efficient support to ensure a positive customer experience.
- Escalate complex technical issues to specialized IT teams for faster resolution.
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiters.
Learn more about us:
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
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