Implementation Manager
At a glance
Manager-level Solutions & Sales Engineering role at Barti. Remote, United States · full-time · $60,000–$90,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Guide new customers from the post-sale kickoff through launch, serving as their main contact throughout onboarding
- Set goals and expectations, then keep several implementation projects moving on schedule and aligned with customer needs
- Help customers configure the platform, complete technical setup and migrate their data
- Train customer teams remotely and sometimes in person so they can use the product independently
- Spot onboarding risks early, communicate clearly and bring customer needs to internal teams
What you bring
- At least three years in a customer-facing technical role, such as implementation, customer success or project management
- Strong written and spoken communication, including the ability to make complex topics easy to understand
- Experience coordinating several projects at once, with solid planning and organizational skills
- Familiarity with CRM or project management software, such as Salesforce, Asana or another listed tool
Who this fits
This role suits someone who enjoys guiding customers through technical setup, training and launch while coordinating multiple projects. You can work remotely from anywhere in the United States, with travel for in-person support as needed. Training may take place remotely or occasionally in person.
From the employer
Who We Are
Barti is a venture-backed startup on a mission to build the future of eye care. We’re building groundbreaking software that leverages the latest technology to transform the industry. Our goal is to craft exceptional user experiences, enabling eye care providers to focus more on patient care and less on administrative tasks.
Job Description
We are seeking a detail-oriented and proactive Implementation Manager to join our growing Customer Success team. In this role, you will be instrumental in helping Barti meet and exceed customer expectations by owning their entire initial experience. You will lead a structured onboarding process for new customers, taking them from post-sale kickoff to a successful "go-live." You will serve as the customer's primary partner during this critical phase, managing the project, configuring the platform, and training their team. You will be an important liaison between the customer and our sales and engineering teams to ensure a smooth transition and rapid time-to-value.
What You'll Do (Key Responsibilities)
Lead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Project Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Technical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
User Training & Enablement: Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption.
Process Improvement: Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency.
Serve as a Customer Advocate: Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience.
Qualifications
3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management.
Excellent communication skills (verbal and written), with a knack for simplifying complex topics.
Strong organizational and project management skills, with a proven ability to manage multiple projects simultaneously.
A self-driven and proactive mindset. You are adaptable, responsible, resilient, and eager to contribute to the team’s vision
Experience with CRM or project management tools (e.g., Salesforce, Asana, Jira, HubSpot).
Preferred Qualifications
Prior optician, office manager, or technician experience in an eye care setting.
1-2 years of experience in a SaaS environment.
Experience working in a startup or fast-paced environment.
A proven track record of handling difficult customer situations or implementation escalations.
Willingness to travel to provide in-person support for events, customers, and partners as needed.
Perks & Benefits
Be part of a mission-driven, rapidly scaling company changing the future of eye care
Work remotely from anywhere in the U.S.
Collaborate with a passionate, fun, and supportive team
Competitive salary: $60,000 - $90,000
Equity in a fast-growing startup
Health, vision, and dental benefits
Unlimited PTO
Annual professional development stipend
A high-impact role with plenty of room for growth, ownership, and creativity
Barti is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, disability, or veteran status.
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