Junior Product Manager, Merchant Platform

About Bask Health

Bask Health provides a full-service software (SaaS) platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Junior Product Manager, Merchant Platform to help build and improve the tools that merchants use to operate their businesses on Bask Health.

You'll work closely with product managers, engineers, designers, and customer-facing teams to improve the merchant dashboard, account configuration, product management, subscriptions, and other essential platform workflows.

This is an early-career technical product management role for someone who enjoys understanding how software works, solving operational problems, and building tools that make running a business easier.

You'll help identify merchant pain points, define product requirements, coordinate development, and deliver improvements that simplify how merchants configure and manage their telehealth businesses.

We're looking for someone with practical coding experience, strong product instincts, and the initiative to take ownership of smaller features from initial problem through launch.

What You'll Do

• Support product development across Bask's merchant dashboard and business management tools.
• Help improve merchant onboarding, account configuration, and business setup workflows.
• Work on product catalog management, pricing configuration, subscription settings, and related merchant-facing features.
• Gather feedback from merchants and customer success teams to identify recurring problems and opportunities for improvement.
• Translate merchant needs into clear product requirements, user stories, and acceptance criteria.
• Take ownership of smaller product features and improvements from discovery through development, testing, and launch.
• Collaborate with engineers to understand technical requirements, APIs, integrations, and implementation tradeoffs.
• Work with designers to simplify complex configuration screens and improve the usability of merchant tools.
• Investigate merchant-reported bugs, reproduce issues, and document findings for engineering teams.
• Help improve how merchants manage storefront settings, product availability, and other business configurations.
• Support improvements to subscription management, billing-related workflows, and merchant account settings.
• Identify opportunities to reduce manual steps, configuration errors, and repetitive merchant tasks.
• Research e-commerce platforms and SaaS merchant tools to identify useful product patterns.
• Analyze merchant feedback, feature adoption, workflow completion, and other relevant product metrics.
• Participate in product discovery, prioritization, technical planning, and feature reviews.
• Support quality assurance, usability testing, and release validation for merchant-facing features.
• Maintain product documentation, implementation notes, and project updates.
• Work with customer success and operations teams to understand how product changes affect merchant workflows.
• Evaluate the effectiveness of shipped improvements and recommend additional iterations.

Requirements

Requirements

• Hands-on experience contributing to software products through coursework, personal projects, internships, or professional work.
• Foundational understanding of software development, web applications, and how SaaS products are built.
• Practical coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong interest in technical product management and building software for businesses.
• Strong analytical thinking and problem-solving skills.
• Ability to understand merchant problems and translate business needs into clear product requirements.
• Familiarity with how online businesses use software to manage products, customers, subscriptions, or operations.
• Ability to investigate technical issues, organize findings, and recommend practical solutions.
• Strong attention to detail, especially when working with settings, configurations, and multi-step workflows.
• Ability to interpret user feedback and basic product data to inform decisions.
• Excellent written and verbal communication skills.
• Ability to collaborate with engineers, designers, customer success teams, and other stakeholders.
• Strong organizational skills and ability to manage smaller initiatives independently.
• Willingness to learn new technologies, take initiative, and work in a fast-moving environment.

Nice to Have

• Previous internship or early-career experience in product management, software engineering, or a related technical role.
• Experience with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.
• Experience operating an online store or helping manage an e-commerce business.
• Familiarity with merchant dashboards, product catalogs, pricing, subscriptions, or account configuration.
• Experience working on B2B SaaS products or merchant-facing applications.
• Familiarity with JavaScript, TypeScript, React, Next.js, or modern web development frameworks.
• Experience working with APIs, integrations, databases, or web application architecture.
• Familiarity with billing systems, subscription management, or payment-related workflows.
• Experience writing product requirements, user stories, and acceptance criteria.
• Familiarity with product analytics, SQL, or feature adoption metrics.
• Experience with ClickUp, Jira, Linear, Figma, or similar product development tools.
• Experience conducting user research, usability testing, or analyzing customer feedback.
• Experience using AI-assisted development tools for research, prototyping, or technical problem-solving.
• Interest in telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of technical projects demonstrating product thinking and execution.