Sr Account Manager, EMEA
At a glance
Senior Account Management role at Customer.io. Remote.
Pay not stated Account Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Set commercial plans across mid-market and enterprise accounts, covering renewals, expansion and churn prevention
- Grow accounts by building adoption, uncovering new use cases and making the return on investment clear
- Build reliable renewal and expansion forecasts using a method you can explain
- Earn trust from operators through Directors and VPs, serving as the commercial advisor for your accounts
- Coordinate with Customer Success, Sales, Legal and Finance to protect account health and move renewals or expansion deals forward
What you bring
- At least three years in senior account management, sales or a related SaaS revenue role, with direct revenue responsibility
- Experience overseeing a $5m ARR portfolio, mainly in the mid-market
- A record of expanding customer spend through adoption and demonstrated value, rather than overages or true-ups
- A forecasting approach you can explain, plus experience using usage data, health scores and self-built dashboards
Who this fits
This senior commercial role suits someone comfortable owning renewals, expansion and churn outcomes across a portfolio, while working closely with Customer Success. You must be based in the UK or Ireland. The role calls for clear communication with both technical and non-technical stakeholders.
From the employer
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What we value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
- 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
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