Lead Director, Recruitment Operations
At a glance
Director-level Recruiting & Talent Acquisition role at Cvshealth. Remote, United States · full-time · $100,000–$231,540 base.
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What you'll do
- Turn client needs and clinical trial protocols into recruitment plans, audience strategies and campaign materials
- Set priorities and operating practices for the recruitment solutions function as it grows
- Guide sold projects from launch preparation through delivery, coordinating teams and monitoring campaign results
- Manage senior client relationships after the sale to support satisfaction, retention and account growth
- Hire and develop strategists and campaign managers while aligning resources across internal teams
What you bring
- At least ten years across clinical trial processes and business in retail pharmacy, pharma or clinical research
- At least ten years understanding healthcare issues across payers, pharmacies and care providers and their effects on clinical trials
- A bachelor's degree is required
Who this fits
This director-level role suits someone who can lead a team while staying involved in client solutions, project delivery and senior relationships. It is a full-time remote position based in the United States.
From the employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Empowering health care decisions through evidence-based insights. CVS Healthspire™ Life Sciences Solutions is committed to advancing clinical research by translating real-world data into actionable knowledge.
The Lead Director of Recruitment Operations will be responsible for serving as the primary interface between clients and internal resources during the implementation and ongoing work to support client recruitment projects. The role will collaborate with Business Development, Operations and other key areas as necessary to ensure a successful launch of the project as well as ensure successful delivery to the customer. Key areas of responsibility include:
- Lead and develop the team that supports the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution design
- Set direction, establish priorities, and build the operating discipline needed to scale the function effectively
- Directly support the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies
- Translate client requirements into practical recruitment solutions that can be executed successfully
- Development of required recruitment materials and process to generate success; development of targeting criteria, materials and experience flows and gaining necessary approvals
- Lead delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination
- Oversee campaign performance and optimization to improve recruitment outcomes and achieve client goals
- Manage senior-level post-sale client relationships to support satisfaction, retention, and account growth
- Partner across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery
- Lead, hire, and develop a high performing team of solutions strategists and campaign managers
Required Qualifications
- 10 or more years of Clinical Trial Process and business via Retail Pharmacy / Clinical Background, major Pharma, or Clinical Research Organization.
- 10 or more years of experience with broader healthcare industry landscape and issues among payors, pharmacies, and other care providers and their influence on Clinical Trials.
Preferred Qualifications
- Understanding of major players in Real-World Data (RWD), RWE and Patient Recruitment into clinical trials
- Experience working within a PBM and/or Payer environment
- Clinical background
Education
- Bachelor’s degree required
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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