Application Support Engineer (GCP & Media Platforms)
At a glance
Mid-level IT Support & Helpdesk role at Devsu. Remote, Dominican Republic · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Keep production media applications running by handling complex support issues across GCP and Kubernetes
- Use logs, metrics, traces and runbooks to investigate incidents, find causes and decide when to escalate
- Troubleshoot streaming ingest, transcoder performance and errors, plus output quality, latency and availability
- Work with Engineering and SRE teams on incident context, then record findings and follow-up actions
- Join weekend-inclusive on-call rotations and improve monitoring, alerts, runbooks and operating procedures
What you bring
- Experience in application support, production support or reliability engineering
- Practical Go skills for reading code and debugging, alongside strong Kubernetes and GCP experience
- A track record supporting live streaming and video transcoding workflows
- Experience taking part in on-call rotations
Who this fits
This mid-level role suits someone comfortable with high-pressure production incidents and hands-on support for media services. It is a full-time remote position based in Brazil, with on-call duty that includes weekends.
From the employer
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.
You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.
Responsibilities
- Provide L2/L3 production support for critical media applications
- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
- Analyze logs, metrics, and traces to identify root causes
- Resolve incidents using runbooks and SOPs, escalating when required
- Partner with Engineering and SRE teams, providing clear technical context
- Support live streaming pipelines and video transcoding workflows
- Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
- Participate in on-call rotations, including weekends
- Document incidents, RCAs, corrective and preventive actions
- Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements
Required
- Experience in Application Support, Production Support, or Reliability Engineering roles
- Hands-on experience with Go (code reading and debugging)
- Strong experience with Kubernetes and Google Cloud Platform (GCP)
- Proven experience supporting live streaming and video transcoding workflows
- Experience participating in on-call rotations
- Strong analytical and troubleshooting skills
- Ability to perform effectively during high-pressure incidents
Nice to Have
- Experience in media, broadcast, or streaming platforms
- Familiarity with live event operations
- Experience with Grafana, Prometheus, or similar monitoring tools
- Experience with ServiceNow, PagerDuty, Slack
- Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
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