Level 3 MSP Engineer

DistantJob Open · verified Oct 24, 2026

Remote Worldwide Full-time Mid-level Systems Administration

At a glance

Mid-level Systems Administration role at DistantJob. Remote · full-time.

Pay not stated Systems Administration salary

RoleSystems Administration

SeniorityMid-level

LocationWorldwide

WorkplaceRemote

EmploymentFull-time

PostedJul 3, 2025 · 1y ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Support client environments across Microsoft 365, Azure, endpoint security and modern workplace tools
Run SharePoint migrations, Intune rollouts and security projects from planning through delivery
Investigate escalated technical problems with a structured troubleshooting approach
Document technical work and explain it clearly to clients with different levels of technical knowledge
Help define project scope, estimates and delivery timelines

What you bring

Experience supporting several clients at once, ideally in a managed services provider setting
Hands-on Microsoft 365 skills across SharePoint Online, Intune or Autopilot, and PowerShell
Email migration experience, including DNS records and spam protection
Strong spoken and written English, with experience using ticketing systems and working directly with clients

Who this fits

This role suits a mid-level engineer who combines Microsoft 365 and security work with client-facing project delivery. You need to be available during Pacific Time business hours and respond to client emergencies.

From the employer

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
Resolve escalated technical issues with systematic troubleshooting approaches
Create comprehensive documentation and communicate effectively with clients at all technical levels
Participate in project planning, scope management, and timeline development

What skills will you need?

MSP Background

Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
Microsoft 365 Core Expertise

SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction

Preferred Additional Skills

Security services: vulnerability scanning, DLP, zero trust principles
Virtualization: Azure Virtual Desktop, Docker, VMs
SASE and SIEM/SOAR concepts

Professional Attributes

Continuous learner: Actively engaged in training, certifications, or professional communities
Adaptable: Flexible approach to changing requirements while maintaining quality
Results-focused: Prioritizes client outcomes over technology deployment
Detail-oriented: Systematic documentation and delivery processes

Work Requirements