IT Engineer
At a glance
Mid-level Systems Administration role at Ema. Remote, United States · full-time · no salary stated · we estimate $124,531–$173,750.
Ema has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Build automated workflows for recurring IT tasks, using AI coding tools and extending existing systems
- Move onboarding, Okta provisioning and access reviews from tickets into policy-based processes
- Track software use, reclaim spare licenses and automate device patching, encryption checks and drift detection
- Produce audit evidence through routine operations, maintain runbooks and integrations, and provide Tier 1/2 support
- Help Finance and HR resolve tool access, licensing, renewal and billing issues
What you bring
- You have up to two years managing cloud or SaaS infrastructure, identity systems, Google Workspace or MDM
- You can use AI coding tools, Python or Bash scripts, and APIs to reduce repetitive work
- You follow security procedures carefully, document precisely, and communicate technical matters clearly
Who this fits
This suits an early-career IT engineer who wants to automate corporate IT rather than focus on traditional helpdesk work. You’ll own internal IT operations and serve as a key contact for employees and internal teams.
From the employer
About Ema
Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale.
About the role
As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model. We're hiring an IT Engineer to own it end to end.
This is not a traditional helpdesk role. Ema is an agentic AI company, and we expect our own internal operations to reflect that. You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it. The measure of success in this role is how little of it remains manual after a year and every employee’s experience is great.
What you'll do
Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows.
Automated Identity & Access: Shift JML lifecycles, including global employee onboarding, Okta/SCIM provisioning, and access reviews from ticket-driven processes to policy-driven automation.
SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically.
Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption baselines, and continuous drift detection.
Automated Compliance & Security: Generate audit evidence for SOC 2, ISO 27001, and AI governance frameworks as a continuous byproduct of automated operations.
Operational Excellence: Standardize IT runbooks, manage integration registries, and deliver Tier 1/2 support with defined SLAs.
Advise other functions: Act as the in-house expert for Finance and HR when tool or subscription administration hits a snag - from access and licensing to renewals and billing questions.
What we're looking for
Automation Instinct & Agentic Tools: Strong drive to eliminate repetitive work using AI coding tools, Python/Bash scripting, and API integrations.
IT & Security Operations: 0–2 years of experience managing Cloud/SaaS infrastructure, Okta/IdP, Google Workspace, and MDM platforms.
Security & Process Discipline: Strict adherence to security protocols, precise documentation habits, and sound judgment when handling compliance risks.
Communication & Documentation: Exceptional clarity in technical writing and verbal communication, as you will be the primary interface for internal stakeholders and will need to maintain clear, concise documentation for all automated processes.
Why Ema?
Pioneer agentic AI. Build at the absolute frontier of technology to drive tangible enterprise-wide evolution.
End-to-end platform ownership. Opportunity to contribute and scale the mission-critical infrastructure that defines our core capabilities.
High-density engineering talent. Collaborate with a lean team of researchers and product builders focused on deep, rigorous execution.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
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