Senior BPM Engineer / Systems analyst

Emerging Travel Group emergingtravel.com Open · verified Oct 24, 2026

Remote Kazakhstan Full-time Senior IT Support & Helpdesk

At a glance

Senior IT Support & Helpdesk role at Emerging Travel Group. Remote, Kazakhstan · full-time.

Pay not stated IT Support & Helpdesk salary

RoleIT Support & Helpdesk

SenioritySenior

LocationKazakhstan

WorkplaceRemote

EmploymentFull-time

PostedSep 3, 2026 · 7w ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Create and deploy customer-support workflows in Camunda 8, including new processes and revisions to existing BPMN and DMN models
Set up no-code AI tools for voice-bot call paths, language-model classification and related automation
Monitor running Camunda scenarios and resolve production issues with fixes and ongoing adjustments
Link automated processes to internal or outside services through REST, JSON and Kafka
Coordinate with product, engineering and analytics colleagues on process automation and AI adoption

What you bring

At least three years building and deploying executable BPMN or DMN workflows on production engines
You have used Camunda 7 or 8 in production and know BPMN 2.0, DMN and FEEL well
You have integrated systems using REST, JSON and Kafka messaging
You can elicit and clarify technical needs independently with business contacts and technical teams

Who this fits

This senior role suits someone who can shape process automation, connect systems and support workflows in production. The position is remote in Kazakhstan, with a flexible schedule.

From the employer

Key Responsibilities

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
Collaborate cross-functionally with product, technical, and analytics teams.
Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.

Requirements

3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
Solid experience with Camunda 7/8 in production environments.
Expert knowledge of BPMN 2.0, DMN, and FEEL.
Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
Understanding and interest in modern AI/LLM solutions (for business process integration).
Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
Communication skills and willingness to collaborate and share expertise.

Nice-to-have

Automation experience in customer support or operational business teams.
Experience specifying API and integration requirements.
SQL skills for data validation and process behavior analysis.
Experience with prompt engineering and no-code/low-code AI platforms.

Benefits

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.

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