Cloud Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Fa Extu Saasfaprod1. Remote, Japan.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Investigate customer and platform problems with customers and internal teams, then resolve them and share the outcome
- Handle customer incidents and escalations yourself, guiding each one through to resolution
- Work with sales, services, engineering and support teams to help customers succeed on the platform
- Help shape global support practices and reduce risks that could interrupt customer services
What you bring
- You have worked through web application problems involving HTML, JavaScript or JSP
- You understand internet protocols such as HTTP(S), TCP/IP, DNS and SSL, plus routing and network troubleshooting
- You can support customers with technical solutions and communicate fluently in Japanese and English
Who this fits
This mid-level role suits someone who can work independently on customer incidents while collaborating with internal teams. You’ll communicate with customers in Japanese and use English with colleagues, both in writing and speech. The role is remote in Japan.
From the employer
Would you like to solve technical challenges for our customers?
Are you passionate about ensuring customer success?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.
Make a difference to our business
As a Cloud Support Engineer, you will solve complex technical issues for our customers applying best practice solutions. Through proactively reviewing and mitigating risk, you will minimize any potential service disruptions for some of the top internet companies in Japan
As a Cloud Support Engineer, you will be responsible for:
- Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
- Contributing to the strategic direction of the global support team to develop and implement best practices
- Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
- Working independently with the customers manage customer incidents and escalations to closure
- Communicating with customers in Japanese and internal communication in English (Written and Spoken)
Do what you love
To be successful in this role you will:
- Have experience with working on web application issues (HTML, javascript, JSP)
- Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
- Be experienced in providing technical solutions and support to customers
- Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
- Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members
- Show passion for self improvement and education
- Have fluency to communicate with customers and internal in fluent Japanese and English
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.