Remote Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Fuku. Remote, Malaysia · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help external customers resolve POS software, configuration and functional problems
- Walk customers through POS setup and use, including support over WhatsApp, phone and remote tools
- Bring customer requests for features and enhancements to the development team, and track bugs through resolution
- Follow up on reported problems to keep fixes moving toward resolution
What you bring
- You have relevant experience in IT support, technical support or POS system support
- Your background includes supporting external customers, not only internal IT users
- You can troubleshoot POS software and understand how its functions work
Who this fits
This role suits someone comfortable working independently from home and supporting customers remotely. The schedule is Tuesday to Friday evenings and long weekend shifts, with Monday off; you must be willing to work those hours.
From the employer
https://www.appzgate.com/
Working Hours
• Monday: Off
• Tuesday to Friday: 5:00 PM – 11:00 PM
• Saturday & Sunday: 9:00 AM – 11:00 PM
Work Arrangement: Work from Home (Remote)
Job Responsibilities
• Provide technical support to external customers using POS systems.
• Troubleshoot and resolve POS software, system configuration, and functional issues.
• Assist customers with POS system setup, configuration, and usage.
• Handle customer requests for new functions, features, and system enhancements.
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
• Follow up on reported issues to ensure timely resolution.
Job Requirements
• Relevant experience in IT Support, Technical Support, or POS System Support is required.
• Experience supporting external customers or clients, rather than only providing internal IT support.
• Good troubleshooting skills and ability to understand POS software functionality.
• Experience handling system configuration, feature requests, or coordinating with developers is an advantage.
• Good communication and problem-solving skills.
• Able to work independently in a remote environment.
• Willing to work the stated evening and weekend schedule.
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