Customer Support Associate

Fullstack Academy Open

Remote United States Full-time Junior Other

At a glance

Junior role at Fullstack Academy. Remote, United States · full-time · $45,000–$50,000 base.

SalaryStated by Fullstack Academy

$45,000 – $50,000

Base salary for this role, in USD per year, as published in the posting.

RoleOther

SeniorityJunior

LocationUnited States

WorkplaceRemote

EmploymentFull-time

Base pay$45,000–$50,000

PostedSep 23, 2026

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Call learners to welcome them, flag upcoming classes or milestones, and encourage them to keep attending and finish
Contact learners who have disengaged or may be struggling, learn what is getting in their way, and offer help
Guide learners through their programs with clear, considerate support, and record each interaction and status in the CRM
Coordinate with operations and academic advisors on learner needs, then pass along feedback and manage testimonials

What you bring

One to two years supporting customers or engaging learners in a similar role
Strong writing and speaking skills, including a warm, clear manner on the phone
You can organize competing tasks, manage your time, and work independently from a remote setup

Who this fits

This junior, full-time role suits someone who enjoys helping learners stay involved and progress through their programs. You’ll work remotely in the United States and need to be comfortable working Eastern Time, from 8 AM to 4 PM. The focus is learner support and engagement, not technical troubleshooting.

From the employer

About Simplilearn

Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.

Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally.

About the team: Our team blends live instruction, personalized support, and career-focused resources to deliver meaningful outcomes for learners worldwide. Our team has a strong focus on US interactions and expectations; however, our programs are not limited to one geography.

We are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. In this role, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs.

This is not a technical support or product troubleshooting role — instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction.

Key Responsibilities:

Conduct regular outbound calls to learners to:

Welcome them to the program.
Remind them of upcoming classes or milestones.
Encourage participation and course completion.

Follow up with inactive or at-risk learners to understand challenges and offer support.
Provide clear, empathetic guidance to help learners navigate their journey.
Log all learner interactions and status updates in the CRM (e.g., Salesforce).
Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
Share learner feedback and insights to help improve the overall learner experience.
Manage feedback and Testimonials from the learner

Requirements

1–2 years of experience in customer support or learner engagement roles.
Strong spoken and written communication skills, with a clear, friendly phone presence.
Self-motivated with a learner-first mindset and high attention to detail.
Ability to multitask, manage time effectively, and work independently in a remote setup.
Experience using CRM tools like Salesforce, HubSpot, or similar is a plus.
Comfortable working in EST timezone, morning 8 AM to 4 PM

Benefits