API Integration & Technical Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at GSSTech Group. Remote, India.
Pay not stated Technical Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Build REST API connections between systems, then configure how they connect and authenticate
- Map, transform and check data as it moves between systems
- Test APIs, investigate failures and data mismatches, and track logs and performance
- Coordinate integrations with clients, internal teams and service providers through deployment and go-live
- Write implementation records and provide ongoing technical help for live systems
What you bring
- You have three to five years of experience in API development, data integration, troubleshooting and production support
- You understand REST, JSON, XML, HTTP and HTTPS, plus API security and authentication
- You have used Postman or a comparable API testing tool and understand basic SQL and databases
- A bachelor's degree in computer science, information technology or another listed field
Who this fits
This role suits a mid-level engineer who can work independently and alongside others, and who communicates and documents clearly. It is remote in India.
From the employer
Experience: 3–5 Years
Employment Type: Full-Time
Job Summary
We are looking for a skilled API Integration & Technical Support Engineer responsible for implementing, maintaining, and supporting system integrations. The candidate should have experience in API development, data integration, troubleshooting, and production support.
Key Responsibilities
- Design, develop, and implement REST API integrations between different systems.
- Configure and manage API connectivity, authentication, and authorization.
- Perform data mapping, transformation, and validation.
- Conduct API testing using tools such as Postman or similar platforms.
- Troubleshoot integration issues, API failures, and data mismatches.
- Monitor API performance, logs, and integration activities.
- Coordinate with internal teams, clients, and external service providers.
- Support system deployment, testing, and production go-live activities.
- Prepare technical documentation and implementation reports.
- Provide ongoing technical and production support.
Required Technical Skills
- Good knowledge of REST APIs, JSON, XML, HTTP, and HTTPS.
- Experience with API integration and system-to-system communication.
- Knowledge of API authentication methods and security practices.
- Hands-on experience with Postman or similar API testing tools.
- Basic knowledge of SQL and database concepts.
- Understanding of data mapping, validation, and error handling.
- Knowledge of troubleshooting, logging, and monitoring.
Preferred Skills
- Experience with API Gateways or middleware platforms.
- Experience in enterprise application integration.
- Knowledge of cloud-based or on-premises integrations.
- Experience supporting production environments.
Educational Qualification
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Key Competencies
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.
- Ability to work independently and within a team.
- Strong documentation and troubleshooting capabilities
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