NOC Team Lead (remote)
Remote Plano Full-time Senior Network Engineering
At a glance
Senior Network Engineering role at GuideIT. Remote, United States · full-time · no salary stated · we estimate $129,575–$184,950 across the United States.
Estimated pay
GuideIT has not published a salary for this role. The figure below is our estimate, not theirs.
$129,575 – $184,950
What the middle half of senior network engineering roles in the United States paid, among postings that did state a salary.
Worked out from 225 postings that stated pay, median $149,110. Last updated Oct 24, 2026.
RoleNetwork Engineering
SenioritySenior
LocationPlano
WorkplaceRemote
EmploymentFull-time
PostedOct 8, 2026 · 2w ago
Role brief
remoteroles summary, based on the employer's posting.
What you'll do
- Guide and coach Level 1 NOC agents as they monitor infrastructure events, troubleshoot first and route unresolved issues to senior engineers
- Direct monitoring and patching for servers, wireless access points, switches and firewalls
- Coordinate responses to outages and urgent incidents with infrastructure teams, and find work that Level 1 can take on
- Keep tickets complete, arrange escalations and investigate unusual data to help identify causes
- Update operating procedures and team documentation for recurring events, applications and service requests
What you bring
- You have led NOC staff through scheduling, coaching and mentoring
- You bring practical knowledge of Windows Server, networking basics, virtualization, Active Directory and MFA
- You can work with ticketing systems and uphold ITIL practices and PCI requirements
- You can cover shifts that include nights, weekends and holidays
Who this fits
This is a hands-on leadership role for someone who can guide a Level 1 team and help handle infrastructure incidents. The position is hybrid in Plano, Texas, and only local candidates will be considered. Shift coverage may include nights, weekends and holidays.
From the employer
About Guide IT
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for NOC Team Lead to join our team.
About the Role
The NOC Team Lead is responsible for directing and mentoring our Level 1 NOC team, which oversees the monitoring of infrastructure systems across multiple environments. This role leads a dedicated team of NOC agents who operate 24/7/365 to monitor infrastructure events, conduct initial troubleshooting, and escalate unresolved issues to Level 2 or Level 3 engineers. This role reports to the Infrastructure Operations Leader. The ideal candidate will thrive in a collaborative team environment, possess strong attention to detail, and build a sense of ownership and urgency within the team when addressing critical events.
Primary duties
Education
Bachelor’s degree or an equivalent combination of education and relevant experience preferred.
Position Location
Hybrid – Plano, TX (only local candidates will be considered)
More about GuideIT
Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for NOC Team Lead to join our team.
About the Role
The NOC Team Lead is responsible for directing and mentoring our Level 1 NOC team, which oversees the monitoring of infrastructure systems across multiple environments. This role leads a dedicated team of NOC agents who operate 24/7/365 to monitor infrastructure events, conduct initial troubleshooting, and escalate unresolved issues to Level 2 or Level 3 engineers. This role reports to the Infrastructure Operations Leader. The ideal candidate will thrive in a collaborative team environment, possess strong attention to detail, and build a sense of ownership and urgency within the team when addressing critical events.
Primary duties
- Oversee the monitoring and patching of infrastructure equipment, including servers, WAPs, switches, and firewalls.
- Collaborate with Infrastructure team to address downed devices and high-priority incidents.
- Collaborate with Infrastructure leader to identify opportunities for shift-left from the Level 2 and 3 team to Level 1.
- Ensure thorough documentation for each ticket and facilitate escalations as needed.
- Support investigations into data anomalies to identify possible root causes.
- Maintain an up-to-date understanding of various software and web-based applications, managing documentation accordingly.
- Lead Level 1 infrastructure activities (incidents or service requests) following established procedures.
- Identify gaps in procedures and ensure the team has well-written standard operating procedures to follow for common events.
- Proven leadership capabilities, including scheduling, coaching, and mentoring NOC team members.
- RCAs
- Strong commitment to ITIL standards and maintaining PCI compliance within the environment.
- Experience with Windows Server (2012, 2016, 2019).
- Basic understanding of networking concepts, including TCP/IP, VLANs, and DNS.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Proficient in utilizing various ticketing systems, ensuring all tickets are addressed promptly.
- Experience with Active Directory, MFA, and related technologies.
- Flexibility to work shifts, including nights, weekends, and holidays as required.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- ITIL certification, training or relevant experience.
- Proficiency in the use of monitoring tools.
- Experience with patch management processes.
- Familiarity with workload schedulers, such as IBM Tivoli.
- Experience with Linux environments.
Education
Bachelor’s degree or an equivalent combination of education and relevant experience preferred.
Position Location
Hybrid – Plano, TX (only local candidates will be considered)
More about GuideIT
Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
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