Senior Market Research Consultant

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Job Summary

This position is responsible for functioning as an internal consultant and program manager in a broad range of marketing, strategy, product development, customer loyalty, internal operations, and business development initiatives; working with leadership, project staff, and inter-departmental staff/management teams to define objectives and identify key issues for each assignment. The role requires expertise in identifying performance gaps, operational inefficiencies, and opportunities for improvement through analysis of member experience, quality, market research, and performance data. Additionally, the incumbent must possess the ability to interpret and translate data from dashboards, surveys, Excel, Tableau, and other reporting tools into actionable business recommendations that drive strategic decision-making and performance improvement initiatives.

Required Job Qualifications

• Bachelor’s degree AND 6 years marketing research, consulting, or planning experience OR 10 years marketing research, consulting, or planning experience.
• Knowledge of financial and statistical analysis and interpretation, survey design, market segmentation analysis, consumer research, and psychographic market research concepts.
• Conceptual, quantitative and qualitative research and analytic skills.
• Knowledge of key software packages (word processing, data management, spreadsheet, statistical analysis and presentation)
• Project management skills, including strong organization, prioritization, problem solving and communication skills; ability to accept direction and feedback.
• Strong verbal, written and interpersonal communication skills.
• Flexibility and responsiveness in managing multiple projects concurrently.
• Initiative and persistence, with ability to meet deadlines.
• Ability to interact with staff/management across multiple departments.
• PC proficiency to include Word, Excel, PowerPoint.
• Presentation and group facilitation aptitude.
• Ability to lead and mentor other staff, as appropriate.

Preferred Job Qualifications

• 7+ years of experience supporting Medicare STAR Ratings, member experience, quality improvement, or population health initiatives with demonstrated success improving performance outcomes.
• 7+ years of experience identifying performance gaps, operational inefficiencies, and leading performance improvement strategies that resulted in measurable business outcomes.
• 5+ years of experience interpreting healthcare performance data, dashboards, Tableau, Excel, or similar reporting tools and translating findings into actionable business recommendations.
• 5+ years of experience delivering training, and educating senior leaders, vendors, and cross-functional stakeholders to influence decisions and drive organizational improvements.
• 5+ years of experience in a health plan, Medicare Advantage, managed care, payer, or healthcare quality environment.
• 5+ years of experience presenting performance results and communicating complex information to executive and non-technical audiences.
• 3+ years of experience managing multiple concurrent projects and competing priorities.
• Master’s degree in public health, Healthcare Administration, Business Administration, Statistics, Mathematics, Psychology, or a related field.

Sponsorship is not available.

This is a remote role.

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$84,400.00 - $152,300.00

Exact compensation may vary based on skills, experience, and location.