Client Service Representative *Hawaii based candidates only*
Hczw Open At a glance
Mid-level role at Hczw. Remote, United States · full-time · $50,000–$55,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Build client relationships to learn their needs, then handle requests and questions from internal and external customers
- Answer customer questions by phone or electronically, resolving issues promptly and professionally
- Keep work moving across multiple databases while meeting customer deadlines and maintaining accuracy
- Spot ways to improve processes and offer relevant services to existing customers
What you bring
- You have worked in customer service or an administrative role
- You communicate clearly in writing and conversation, with strong computer skills including MS Office, Word and Excel
- You manage competing priorities carefully, adapt to multiple tasks and solve customer problems
Who this fits
This remote role is for candidates based in Hawaii and runs Monday through Friday, with regular hours from 9am to 6pm Hawaii time and training from 6am to 3pm. It suits someone comfortable serving business customers in a fast-paced, team-oriented setting.
From the employer
Client Service Representative
Remote- Hawaii, US
Monday - Friday, 9am-6pm HT
Training hours- 6am-3pm
If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.
We’re hiring Client Service Representatives for our Annual Reports and Corporate teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
#CSC
#CSCCareers
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current rate is $50,000-55,000.
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