IT support Specialist
At a glance
Mid-level IT Support & Helpdesk role at Helpware. Remote, Ukraine · full-time.
Pay not stated IT Support Specialist salary
remoteroles summary, based on the employer's posting.
What you'll do
- Prepare Windows laptops for incoming hires and configure them for use
- Resolve employees’ hardware and routine software problems in the Kyiv office
- Check laptops and peripherals for faults, including cables, indicator lights and physical condition
- Monitor Starlink connections, handle basic troubleshooting and escalate server issues when needed
- Track IT equipment and documentation, coordinating with international IT colleagues as required
What you bring
- You have helpdesk or IT support experience, with one to three years preferred
- You can configure and troubleshoot Windows systems and understand basic IP, DNS, router and switch concepts
- You can diagnose office equipment hands-on and explain issues clearly to global teams in English at B1.2 or higher
Who this fits
This role suits a hands-on support specialist who can work independently on office equipment and escalate server issues when needed. It is hybrid and based in Kyiv, with regular coordination across global IT teams.
From the employer
Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, the Philippines, and other locations worldwide. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
We are growing and opening a position for an IT Support Specialist (Ukraine).
This is an hybrid role. We’re looking for a proactive and hands-on IT Support Specialist who can ensure smooth day-to-day IT operations in our office in Kyiv. The role is focused on end-user support, hardware setup, and basic infrastructure troubleshooting.
What you’ll do:
- Set up and configure laptops (Windows OS) for new hires.
- Provide technical support for office employees (hardware & basic software issues).
- Troubleshoot laptops and peripherals (monitors, keyboards, headsets, docking stations, etc.).
- Perform visual diagnostics of equipment (checking cable connections, indicators, hardware condition).
- Support and manage Starlink connectivity (basic monitoring and troubleshooting).
- Assist with basic server-related tasks (understanding of server operations and ability to escalate if needed).
- Maintain IT inventory and keep documentation up to date.
- Coordinate with global IT teams when required.
What matters:
- Experience in IT support / helpdesk (1–3 years preferred).
- Strong knowledge of Windows OS setup and troubleshooting.
- Basic understanding of networking principles (IP, DNS, routers, switches).
- Understanding of how servers operate (basic level; no deep administration required).
- Ability to perform hands-on diagnostics in an office environment.
- Problem-solving mindset and ability to think independently.
- Clear communication skills.
- English at a level sufficient for communication with global teams (B1.2 at least).
Nice to have:
- Experience supporting internet equipment (e.g., Starlink or similar connectivity solutions).
- Experience working in an international company.
- Basic understanding of security best practices.
- Experience with ticketing systems.
- Experience of network equipment configuration (Cisco, microtik, fortigate)
We Offer:
- Competitive compensation linked to US rate
- Comfortable office in the center of Kyiv
- Medical insurance after the trial period
- English classes
- Corporate training and events
- Opportunity to work in a global company with career-growth potential
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