Service Desk/System Administrator

Playson playson.com Open · verified Oct 24, 2026

Remote Kyiv Full-time Mid-level IT Support & Helpdesk

At a glance

Mid-level IT Support & Helpdesk role at Playson. Remote, Ukraine · full-time.

Pay not stated IT Support & Helpdesk salary

RoleIT Support & Helpdesk

SeniorityMid-level

LocationKyiv

WorkplaceRemote

EmploymentFull-time

PostedAug 7, 2026 · 2mo ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Take employee IT requests from triage through resolution, keeping colleagues updated and recording fixes to prevent repeat issues
Manage account access across Google Workspace, Atlassian, GitHub and AWS, and handle staff access changes securely
Set up and maintain macOS and Windows devices through MDM, including software, patches, encryption and recovery
Coordinate staff device purchasing, shipping, returns and inventory across supported locations, including international deliveries
Document support guidance and automate recurring tasks while enforcing security policies and escalating suspicious activity

What you bring

At least three years personally handling IT support, service desk or system administration work
Production experience supporting macOS and administering MDM, including enrollment, policies and software deployment
Google Workspace administration plus access management for Atlassian, GitHub or a cloud IAM platform
Fluent Ukrainian and English at B1 level or higher for colleague support and written records
A specific example of improving or automating a repetitive support process, with your contribution and outcome

Who this fits

This mid-level, hands-on role suits someone who enjoys direct employee support and routine service work alongside process improvements. You’ll need to manage competing requests calmly and communicate clearly with non-technical colleagues. The role is remote in Kyiv, Ukraine.

From the employer

What this role actually is

This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.

Key Responsibilities

Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.

Requirements

3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
Practical experience supporting macOS in a production employee environment.
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
Experience with equipment provisioning, inventory, and remote/international delivery.
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
Experience working in a ticketing system with SLAs, and maintaining written documentation.
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

Nice to Have

Scripting and automation (Bash, PowerShell, Python).
Apple Business Manager, Zero-Touch / automated device deployment.
Experience with VPN, LDAP, or ZTNA solutions.
Exposure to ISO 27001 / SOC 2 processes or security audits.
Interest in security topics (access control, endpoint security, Zero Trust).
iGaming industry experience.
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

What We Offer